Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Cornwall's Out of Hours GPs Service Branded "Substandard"

serco
Delicious Submit this page to reddit

11:23am 12th July 2013
(Updated 11:23am 12th July 2013)

Cornwall's out of hours doctors service is branded "substandard."

A report from a powerful committee of MPs has laid into Serco for missing targets, fiddling figures and having a bullying culture.

Staff had lockers searched as bosses hunted whistleblowers.

Doctor Louis Warren speaks for the private company and has told Pirate FM things are getting better: "A great deal of improvement has been made. The real issue highlighted last year in terms of our clinical staffing capability, in terms of GPs and nurses has been addressed and we've significantly uplifted those numbers. We're confident in the service that we're delivering and I'm confident that it's going to improve going forward.

"We have a very clear whistle-blowing process. I would suggest that it does work but I think there's always going to be a situation where people feel, perhaps, that they are exposing themselves and this isn't something that we're just dealing with as a service, this a problem throughout the NHS."

In the wake of the report, the company is returning £85 thousand in bonus payments to NHS Kernow Clinical Commissioning Group.

Margaret Hodge helped write the report for the Parliament Standards Committee: "This a really key service providing out of hours safety to people who suddenly fall ill that you know the phone will be answered when you ring up and you know a doctor will come and see you if you need one quickly. Neither of these things were provided by Serco; they lied about what they'd said they were doing."

But St Ives' MP Andrew George says he has lost confidence in Serco and thinks they should be stripped of the contract: "I would far rather see the contract far better integrated with the any-hours contract with the daytime GPs; that's what I think the majority of people in Cornwall will conclude as a result of reports like this."

11:23am 12th July 2013

Share This Story

Delicious Submit this page to reddit
Suggested articles
foodbank 2

Cornwall Foodbanks Predict Christmas Spike

Trussell Trust gave out 45'000 emergency parcels in the south-west in six months

vote election

WATCH: Cornwall Celebrates 'Return' Of Lib Dems

The party won the Richmond Park by-election

Most read
joseph sciascia

WATCH: Race Against Time For Cornish Dad Dying Of Cancer

Joe Sciascia's family launch appeal to help him get married

police tape

Man "Threatened and Punched" In A30 Assault

Police appeal after it happened near Launceston on Sunday night

Top articles

WATCH: Race Against Time For Cornish Dad Dying Of Cancer

Cornwall News: Joe Sciascia's family launch appeal to help him get married

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Business Cornwall News - Friday, 18th December 2015

Business Cornwall News: Cornwall is spearheading reform of the Uk’s business licensing laws following a a year-long project.

WATCH: Top Five Manuel Moments

Showbiz News: John Cleese leads tributes after death of Fawlty Towers star Andrew Sachs

Austrian presidential hopeful Norbert Hofer rides Trump's wave

World News: Norbert Hofer is the friendly face of far-right politics in Austria.

Cristiano Ronaldo almost signed for Barcelona, says ex-president Joan Laporta

Sports News: Former Barcelona president Joan Laporta has claimed the club almost signed Real Madrid star Cristiano Ronaldo in 2003 before he joined Manchester United. 

Giant foam 'blob' leaks from airport hangar and spreads in Santa Clara

Strange News: A giant 'blob' of foam has taken over the streets of a Californian town after leaking from an airport hangar.

Newer article

Stadium For Cornwall Moves Closer

Cornwall News: Plans for a £400 million development near Threemilestone which will share stuff like a link road - get the initial go-ahead

Older article

Warning Cornish School Resources Squeezed

Cornwall News: Nine come together to share resources in face of cuts

Cornwall's Pirate FMPirate 2Escape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.

Close

We Use Cookies

This website uses cookies to store information on your computer.

By using this website you accept the use of cookies as explained in the terms of our cookie policy.