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Friends and Family Ratings Released for Cornwall's Hospitals

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3:23pm 30th July 2013
(Updated 3:23pm 30th July 2013)

The number of people who say they would recommend Treliske's A and E to friends and family is going down.

New Tripadvisor-style ratings have been published for the first time this morning.

They show most patients are pleased with the department, but that has dropped since April.

In-patients got a score of 76, while Derriford got 65 which is among the bottom results in the country.

GP David Lloyd is welcoming the data: "The NHS needs a lot of patient feedback. We've really been clobbered in the press and by patients over the last few years and so if this question exposes area of the NHS that perhaps people wouldn't recommend to their family and friends, then maybe that's a good thing."

Public Health Minister Anna Soubry said: "What I think we will do is we will create a much better system to make sure everybody gets great treatment and care and compassion is absolutely at the top of priorities."

You can see the full report here

RCHT Nurse Executive, Andrew MacCallum said: "We are incredibly ambitious with what we want to do with and for our patients. We see this very much as a starting point but we're reassured that we are performing well and in some cases, much better than other organisations.

"I'm feeling very positive about the figures we've received today about the hospital. I think it reflects well on our ward sisters and charge nurses who've been working incredibly hard over the winter and spring to get things right for our patients in the hospital."

Three wards across the Royal Cornwall Hospitals Trust have scored a maximum 100 in the most recent feedback.
For June, the Clinical Decision Unit and Critical Care Unit at Treliske, as well as Medical Ward 1 at West Cornwall Hospital all received the top score.

St Michael's Ward at St Michael's Hospital, Coronary Care and the Cardiac Investigation Unit at Treliske scored 97, 95 and 94 respectively.

Like hospitals across England, RCHT has seen a much lower response rate to the Friends and Family Test in the Emergency Department.

Sister, Kim Emmett said, "It is important for us to know what patients think of their care and we'd certainly want to encourage everyone who comes into ED to answer the Friends and Family Test question.  We do understand it's not going to be a priority for someone when they come to hospital in an emergency and they will have more important things to focus on but it is their views that will help us to continually improve our service for the future."

3:23pm 30th July 2013

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