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Compensation for Water Bug Hit Families

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5:20pm 31st July 2013
(Updated 5:20pm 31st July 2013)

One and a half thousand families around St Ives having to boil their water will get compensation of £15.

South West Water gave the supply the all clear on Wednesday afternoon, three days after bacteria was found during reservoir tests.

In a statement, the organisation said: "The precautionary boil water notice which was issued on Sunday night in the high areas of St Ives, towards Nancledra and to the west of Carbis Bay and Lelant area has been lifted.

"Following two days of clear samples we are pleased to be able to inform all customers who received a Boil Water Notice will now receive a hand-delivered ‘all clear’ notice, effective immediately. It is no longer necessary to boil water before drinking or cooking.

"Under Our Customer Promise scheme affected customers' accounts will automatically be credited with a payment of £15, which will show on their next bill.

"We apologise for the inconvenience this has caused our customers. We are proud of the high standard of drinking water we provide and we will continue to investigate the cause the recent unsatisfactory samples.

"We will continue to monitor the quality of the water supply in this area and will be installing a temporary holding tank so we can bypass the existing service reservoir and carry out a thorough investigation into the reservoir and potential cause of the unsatisfactory samples. We hope to be able to start this work next week subject to landowner and planning permissions.

The sickness bacteria was found in the Steeple service reservoir.

Engineers worked on getting it fixed since Sunday night when letters went through people's doors.

On Tuesday a spokesperson admitted to Pirate FM that the bacteria could have been in the reservoir for up to a day before it was detected.

5:20pm 31st July 2013

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