Keep up to date with the latest news delivered direct to your Inbox.
Compensation for Water Bug Hit Families
5:20pm 31st July 2013
(Updated 5:20pm 31st July 2013)
One and a half thousand families around St Ives having to boil their water will get compensation of £15.
South West Water gave the supply the all clear on Wednesday afternoon, three days after bacteria was found during reservoir tests.
In a statement, the organisation said: "The precautionary boil water notice which was issued on Sunday night in the high areas of St Ives, towards Nancledra and to the west of Carbis Bay and Lelant area has been lifted.
"Following two days of clear samples we are pleased to be able to inform all customers who received a Boil Water Notice will now receive a hand-delivered ‘all clear’ notice, effective immediately. It is no longer necessary to boil water before drinking or cooking.
"Under Our Customer Promise scheme affected customers' accounts will automatically be credited with a payment of £15, which will show on their next bill.
"We apologise for the inconvenience this has caused our customers. We are proud of the high standard of drinking water we provide and we will continue to investigate the cause the recent unsatisfactory samples.
"We will continue to monitor the quality of the water supply in this area and will be installing a temporary holding tank so we can bypass the existing service reservoir and carry out a thorough investigation into the reservoir and potential cause of the unsatisfactory samples. We hope to be able to start this work next week subject to landowner and planning permissions.
The sickness bacteria was found in the Steeple service reservoir.
Engineers worked on getting it fixed since Sunday night when letters went through people's doors.
On Tuesday a spokesperson admitted to Pirate FM that the bacteria could have been in the reservoir for up to a day before it was detected.
Share This StoryTweet
UPDATE: Storm Doris Hits Drive To Work
Gales up to 70mph batter Cornwall
WATCH: Norovirus Outbreak Hits Falmouth Party-Goers
The rugby club is closed while investigations take place
Woman Dies In House Fire
'Brave' neighbour attempted to rescue her in Wadebridge
WATCH: The Weird Moment Thousands Of Birds Descend On A Cornish Village
It looks like something out of a horror film - but locals were horrified by the mess it left...
Cornwall Man Accused Of Child Murder
Cornwall News: Matthew Scully-Hicks denies killing adoptive daughter
Blind man tasered as police mistake cane for gun
National News: A blind man was tasered by police after his folding cane was mistaken for a gun.
Emma Thompson 'too sad' to do Love Actually sequel without Alan Rickman
Showbiz News: Emma Thompson says she is "too sad" after the death of her Love Actually co-star Alan Rickman to appear in a Comic Relief sequel to the hit film.
Donald Trump: Border wall building starts 'soon' and is 'ahead of schedule'
World News: Donald Trump has said his controversial border wall with Mexico is going to start being built "soon" and "way ahead of schedule".
Claudio Ranieri: Sacked Leicester City boss says his 'dream has died'
Sports News: Sacked Leicester City manager Claudio Ranieri has responded to his dismissal, saying: "Yesterday my dream died."
Men and women 'need different things' to keep friendships alive
Strange News: Your ability to keep long-distance friendships alive may depend on your gender, according to a new study.
50% of Shifts "Understaffed" at Falmouth Coastguard
Cornwall News: Union warns having fewer than four people to cover Cornwall's coast is unsafe