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Fire Victim Support Gets Royal Approval
2:55pm 17th July 2014
A new support service for Cornish fire victims gets the royal seal of approval.
Princess Alexandra is at Falmouth Fire Station to see how Red Cross volunteers provide back up at blazes.
She has watched a mock rescue and met volunteers who turn up to help families cope with the emotional stress and practicalities.
The Fire and Emergency Support (FES) service are scrambled alongside firefighters with food, clothes, shelter and can chat things through.
They offer support during a time of trauma.
Since the Cornwall FES service launched in December 2012 it has responded to 75 emergencies and helped 80 people.
Rich Williams heads it up, he said: "The difference it makes is whilst they're in a position where they think they've just lost everything, all their possessions are going up in flames, we're able to give them some direction and some support that helps put their lives back on track."
2:55pm 17th July 2014
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