Keep up to date with the latest news delivered direct to your Inbox.
Cornwall's Benefits Offices Could Become Unmanned
7:03am 15th November 2014
Benefits offices in Cornwall could soon be unmanned.
A trial is starting at the One Stop Shop in St Austell.
Queries will be dealt with over the phone or by email rather than in person.
The council says it will help save cash and there will be a review on whether to roll it out.
A spokesperson said: "A review of how the Council provides face to face benefits advice in One Stop Shops has been going on for the last 18 months. Analysis has shown that over 80% of customer contact is to hand in documents however, there is no longer a legal requirement for original documents from those applying for benefits so customers will be asked to post copies to a central address or be directed to a secure post box on site. Further analysis of the remaining customer contacts has shown that customer enquiries could be managed effectively by the Assessment Contact Centre i.e. via the telephone and, where appropriate, via our website.
"A pilot will now be conducted at St Austell One Stop Shop for 4 weeks from 10 November 2014 which will see these new practices implemented and customers in the pilot area have been advised of the changes.
"As a result, there will be not be a face to face Assessment staff presence in the pilot venue. Staff have been trained to identify exceptions, such as extreme vulnerability, and also regarding appropriate use of signposting to other organisations to ensure those who need additional help receive it.
"Feedback from customers will be monitored and reviewed with a view to considering further rollout across other venues. It is also anticipated that, if successful, this approach will support the wider council requirement of saving £2m over the next 4 years through encouraging customers who are able to use more efficient access channels to our services to do so."
Share This StoryTweet
Hospitals Could Close In Cornwall
Draft plan for the future of health centres on community care
WATCH: Could The Next Bear Grylls Come From Cornwall?
'Adventurer' who runs Truro River business is on the hunt
Man Drowns As He Battles To Rescue Dog
Cornwall News: A man has drowned near Tintagel during a family holiday to Cornwall
Dispute over Ben Needham dig site on Greek island of Kos resolved
National News: Police searching for clues surrounding missing toddler Ben Needham say they have managed to resolve a dispute with a local landowner, which briefly halted a dig for evidence.
Business Cornwall News - Friday, 18th December 2015
Business Cornwall News: Cornwall is spearheading reform of the Uk’s business licensing laws following a a year-long project.
Wonder Woman is bisexual, says DC Comics writer Greg Rucka
Showbiz News: Wonder Woman is bisexual and "has been in love and had relationships with other women", DC Comics writer Greg Rucka has revealed.
Rescue worker breaks down as baby is saved from rubble in Syria
World News: A rescue worker has been pictured breaking down in tears as he held a baby girl who was freed from the rubble of a bombed building.
Jimmy Floyd Hasselbaink pleads innocence after newspaper names him in corruption investigation
Sports News: QPR manager Jimmy Floyd Hasselbaink has told Sky News he is totally innocent after being named in a newspaper investigation into football corruption.
Man goes to court over right to 'Mona Lisa' passport smile
Strange News: A Frenchman is fighting to overturn a ban on passport photos which show the person smiling, claiming the rule is keeping people depressed.