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BT Apology To Launceston

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10:48am 17th December 2014

BT says a fault that cut phone lines in Launceston was "complex"

It is apologising some customers went days without being able to make a call or use the net before it was fixed.

It meant some shops could not take cards in the run up to Christmas.

Sue Issleib runs a clothes shop in the town and said it hit her hard: "On the busiest weekend of Christmas, which was the late night opening, my shop as well as many others had no card machine. So, we were having to ask customers for cash only, which in this day and age you shouldn't have to do.

"I have notably lost sales, apart from the fact of the ones that you don't know about, if they've heard people like us saying 'I'm sorry I can only take cash.' and they think 'I can't do that' and they walk out of the shop."

MP Dan Rogerson is pleased engineers reckon they have solved the main problem: "Very frustrated people about I think a series of little faults. We've been in touch with BT or the last week and a bit about a lot of problems.

"For some businesses the money they take at key points of the year helps them trade through the quieter times so we can't have businesses losing money in the run up to Christmas if they're involved in retail.

A BT Spokesman said: "We are sorry for the delay in restoring services for some households and businesses in Launceston. This has been a complex repair involving the replacement of a substantial section of underground cable, night-time working on a busy road and the need to clear blocked underground ducting. The repair job was completed last night and we are now checking to ensure that, in the event of any customers still having problems, these are cleared as quickly as possible."

10:48am 17th December 2014

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