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North Cornwall Out-Of-Hours GP Cover Switch

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7:01am 17th December 2011

There is anger in North Cornwall as Bude's out-of-hours doctor is moved.

Serco is going to run cover from its new clinic in Launceston instead.

Campaigners say it means longer journeys and could put lives at risk.

Karl Cole, contract director of the service in Cornwall, said: “On 1 December 2011, we relocated the base of the car and doctor serving the Stratton and Launceston areas from Stratton to Launceston. This was a sound operational decision based on data showing that the service was being used more frequently in this area. The car and GP will continue to cover the Stratton area as before.

“We operate an extensive network of clinics and mobile doctors across the county providing residents with high quality out of hours healthcare. We have agreed with NHS Cornwall and Isles of Scilly a level of service which significantly exceeds national standards where we aim to provide members of the public with access to healthcare within half an hour for urgent cases. The recent operational change in North Cornwall will not affect our ability to meet this higher standard and is part of continuing to provide a quality and effective service to the community.

“We are always looking for new ways to continually improve our healthcare service and are committed to communicating effectively with the public on the evolution of our service. We have called a meeting next week with North Cornwall Healthwatch, the Primary Care Trust and local councillors to discuss how we best share such operational changes in future.”

7:01am 17th December 2011

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