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More Cornish Hospital Staff "Stressed"

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7:37am 22nd March 2012
(Updated 7:37am 22nd March 2012)

More than a third of staff at Cornwall's biggest hospitals have seen a potentially harmful mistake or near miss in the last month.

The latest satisfaction survey for Treliske, the West Cornwall and St Michael's in Hayle is out.

Just over half of staff say they are happy with the quality of patient care they can deliver and fewer would recommend the hospital as place to receive treatment.

Patients in Truro say, "On the maternity side the care I received was excellent so I've got no complaints. Absolutely brilliant, the service she received and the attention were excellent. When you really need that hospital when you're really ill, they are excellent".

41% of staff say they are suffering from work-related stress.

Here is the word on the street: "It's the nature of the job, you're in a job in a hospital, you're treating ill people, they're moaning and groaning, you're going to get stress. The main problems arise from lack of staff, you can only do so much. Their hours are cut, their pay, they're understaffing. That is coming down through the system and giving people stress".

Read the full report.

Royal Cornwall Hospital Trust Chief Executive Lezli Boswell says, "Our staff survey results are disappointing and there is no quick fix to some of the issues that have been highlighted. However, in recent months our own internal surveys have begun to show an improvement in staff engagement. We will continue to work with our staff to make RCHT a good place to work and most importantly a provider of high quality patient care.

“I have personally been impressed in my time here by the hard work of RCHT staff. It has been another demanding year but thanks to their efforts we now have some of the lowest waiting times in the south of England, there have been no cases of MRSA bloodstream infection in over 12 months and no same sex accommodation breaches since August 2011. These are significant steps forward and couldn’t be possible without the teamwork and focus on patient care that exists”.

7:37am 22nd March 2012

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