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Cornwall's Rubbish Confusion
8:47am 15th April 2012
Pirate FM has learnt Cornwall's rubbish helpline is handling eight thousand calls a day.
That is more than double the number before the Council changed its collections.
Now homeowners from Newlyn to Bude say many being missed and new recycling boxes are not turning up.
Elissa Davis from Falmouth says enough is enough: "We can't recycle at all so everything goes in the normal bin. They're picking it up but we've got not containers to put it all in. We've had to purchase our own bins to cover the amount of bins that are going out so our bins look quite a lot compared to what they should be".
Cornwall Council says it is working with provider Cory Environmental to try to fix the problem and things should be back to normal by next month.
Julian Germans is in charge of waste at County Hall and says, "We've got over the peak of the problems with the first week of the collections. Obviously we've picked up a number of issues with properties being missed out and that's been fed into the system so that the contractors know these properties should be on the route.
"It is a massive change, rolling this out to two hundred and fifty thousand households and changing all of the collection rounds in Cornwall to make them more efficient. We apologise for the missed collections but as the crews understand the rounds better, collection rates will improve".
Nigel Carr's MD at Cory Environmental says, "Given the scale of the change, all I would ask is that the residents bare with us. We are endeavouring to put right the errors that we have made in terms of the missed collections and we will endeavour to deliver the service that they can expect from us as soon as possible".
For more information on recycling and your collections, click here.
If your rubbish has not been collected, you can fill in this form.
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