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Cornwall's Rubbish Row Builds
1:57pm 19th April 2012
38 thousand people have now phoned in frustration at Cornwall's new rubbish collections.
Some say they have spotted rats among bags piling up in Launceston.
Richard from Redruth is among those calling to complain: "Terrible really. We're probably into the fifth week of not having our recycling collected. They said we'll get in contact with you in two working days and we still haven't heard anything. Basically it's going to go into black and go out with the normal refuse tomorrow if they don't pick it up today".
There are calls for heads to roll.
Sam Ellacott from Liskeard has a family of children, including newborn twins. The dad says, "We have a lot of refuse going through the house at the moment, because of them.
"We pay a lot of money every month for council tax to have these services provided for us and yet they're just unable to fulfill the service that was being provided absolutely perfectly before".
Cornwall Council says it is working with provider Cory Environmental to try to fix the problem and things should be back to normal by next month.
Julian Germans is in charge of waste at County Hall and says, "We've got over the peak of the problems with the first week of the collections. Obviously we've picked up a number of issues with properties being missed out and that's been fed into the system so that the contractors know these properties should be on the route.
"It is a massive change, rolling this out to two hundred and fifty thousand households and changing all of the collection rounds in Cornwall to make them more efficient. We apologise for the missed collections but as the crews understand the rounds better, collection rates will improve".
Nigel Carr's MD at Cory Environmental says, "Given the scale of the change, all I would ask is that the residents bare with us. We are endeavouring to put right the errors that we have made in terms of the missed collections and we will endeavour to deliver the service that they can expect from us as soon as possible".
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