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Rubbish Problems will 'Last Another Month'

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1:04pm 23rd April 2012
(Updated 1:04pm 23rd April 2012)

Pirate FM has learnt Cornwall's rubbish collection problems could last another month.

Officials at County Hall admit they do not expect the new system to be working smoothly till the end of May.

Seven thousand people in the Duchy have not had their bags picked up since a new contractor, Cory, was brought in. A helpline was swamped with calls, meaning some had to wait half an hour just to get through.

The news will mean it will have taken around two months for the system to bed in.

Officials insist that more than 98% of people have not had any problems but are apologising to those that have.

Julian German from the Council said, “This has been a massive change affecting every single household in Cornwall” he said,  “While we had anticipated that there would be some initial teething problems , it is clear that the implementation of the new contract in some parts of Cornwall has not been satisfactory and we are taking this up with the contractor so that problems are resolved quickly.

“However, while there are undoubtedly problems in some areas, the latest figures show Cory have successfully completed over 1.3 million collections of refuse, recycling, garden waste and clinical waste over the last three weeks – this equates to 98.5% of the scheduled number of collections. “

Between 2nd and 17th April, the Council’s dedicated refuse and recycling number received 38,623 calls from people reporting missed collections or requesting more recycling containers or to subscribe to the garden waste scheme.

Providing an update on the latest situation, Nigel Blackler, the Council’s Head of Transportation, Waste and Environment, said that implementing such a massive change was always going to present major challenges.   “Although we had anticipated an increase in the number of calls to our contact centre and had brought in extra staff, this was not enough and I would like to apologise to the people who could not get through.”  he said.  “The number of calls we are receiving on the waste number has fallen from 9,000 on the first day to 2,400 last  Wednesday and we are expecting further reductions as the service improves”.
“We are not happy with the current situation and are working closely with Cory to improve the service as quickly as possible”  said Julian German. “Members have a key role to play in helping us to resolve these problems and I would like to thank them for providing information on problems in their local areas”.

Nigel Carr, the General Manager for Cory Environmental, said "We apologise to any resident who has had a missed collection or experienced disruption to the service during this major change. We have  brought in additional vehicles and staff to help deal with missed collections and deliver the remaining recycling containers."

He added, "We are aware that a number of problems have been caused by some vehicles being unable to access properties along narrow lanes. We are moving vehicles around to ensure that smaller sized ones are available in these areas.  Wherever possible we are also using local crews in their local areas."

1:04pm 23rd April 2012

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