Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Health Staff: 'We are Stressed and There Aren't Enough of Us'

news-logo.jpg
Delicious Submit this page to reddit

11:33am 6th February 2013
(Updated 11:33am 6th February 2013)

Staff at Cornwall's out of hours doctors are stressed and working seven hours straight without a break.

Inspectors have ordered Serco to take action warning there is a chance patients safety is being put at risk.

A report, seen by Pirate FM says sometimes there is not a GP on duty at the Truro call centre.

One member of staff told teams from the Care Quality Commision "there are not enough of us."

The service has not been answering patients' calls quickly enough for more than six months, despite previous warnings about staff shortages.

Managers say a GP does not necessarily need to be on duty at the call centre so long as one was on call.

Kelly from Truro saw her eleven week old baby rushed to A&E after waiting for five hours to see someone out of hours. She said: "If we hadn't taken him to A&E when we did the nurses say the outcome would have been a lot different from what it was now.

"He was going almost a blue colour. He just couldn't catch his breath. He was all wired up and had to be fed through a tube. He spent three days on High Dependency and seven days in total in hospital."

Inspectors launched an unannounced inspection in December have ordered Serco to explain how it is going to fix the problems by 27th February.

They found the service was meeting four other standards including respecting and involving patients and assessing and monitoring the quality.

Dr Louis Warren, Director of Services for Serco, said: "We're now in a position that actually the people of Cornwall can be confident in the service they are getting. This is already demonstrated in terms of the clinical capacity, and our ability to see them face to face, and I think in the coming months, our ability to answer them witihn sixty seconds will also be the case.

Dr Warren also insisted recruitment was already underway. He said: "We've already increased that number to fifty. And we have a process in place, with recruitment and training, that over the coming months that will increase by another eighteen. I'm confident that that will put us in a position that we will be able to meet the standards, in terms of answering calls in a timely fashion."

11:33am 6th February 2013

Share This Story

Delicious Submit this page to reddit
Suggested articles
diabetes

WATCH: Cornwall's Hidden Health Problem

One in four people with diabetes don't know about it

Most read
lorry stuck at pentewan

UPDATE: Narrow Cornish Road - Lorry Gets Stuck

It took almost 24 hours to move it at Pentewan

dogs die in cliff falls

Two Dogs Die After Falling From Cliffs

North Cornwall crews got two shouts in two hours

Top articles

WATCH: Cornwall's Hidden Health Problem

Cornwall News: One in four people with diabetes don't know about it

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Wayne Rooney beats Bobby Charlton's Manchester United goal record

National News: Wayne Rooney has surpassed Sir Bobby Charlton's all-time Manchester United scoring record after notching his 250th goal during a hard-fought 1-1 draw at Stoke deep in stoppage time.

Business Cornwall News - Friday, 18th December 2015

Business Cornwall News: Cornwall is spearheading reform of the Uk’s business licensing laws following a a year-long project.

From youth to middle age: Trainspotting sequel pulls into Edinburgh

Showbiz News: Trainspotting was a seminal film of the Nineties. 

Dozens killed after train derails in India

World News: At least 32 people have been killed after nine coaches of a passenger train derailed in eastern India, police have said.

Wayne Rooney beats Bobby Charlton's Manchester United goal record

Sports News: Wayne Rooney has surpassed Sir Bobby Charlton's all-time Manchester United scoring record after notching his 250th goal during a hard-fought 1-1 draw at Stoke deep in stoppage time.

WATCH: Chewbacca Sings Silent Night

Strange News: You won’t regret watching this festive treat

Newer article

Manslaughter Arrest Over Work Death

Cornwall News: 39 year old questioned and released on bail

Older article

Flooding Funding Pledge

Cornwall News: Minister in charge promises extra cash for the South West during a visit

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.