Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Health Staff: 'We are Stressed and There Aren't Enough of Us'

Delicious Submit this page to reddit

11:33am 6th February 2013
(Updated 11:33am 6th February 2013)

Staff at Cornwall's out of hours doctors are stressed and working seven hours straight without a break.

Inspectors have ordered Serco to take action warning there is a chance patients safety is being put at risk.

A report, seen by Pirate FM says sometimes there is not a GP on duty at the Truro call centre.

One member of staff told teams from the Care Quality Commision "there are not enough of us."

The service has not been answering patients' calls quickly enough for more than six months, despite previous warnings about staff shortages.

Managers say a GP does not necessarily need to be on duty at the call centre so long as one was on call.

Kelly from Truro saw her eleven week old baby rushed to A&E after waiting for five hours to see someone out of hours. She said: "If we hadn't taken him to A&E when we did the nurses say the outcome would have been a lot different from what it was now.

"He was going almost a blue colour. He just couldn't catch his breath. He was all wired up and had to be fed through a tube. He spent three days on High Dependency and seven days in total in hospital."

Inspectors launched an unannounced inspection in December have ordered Serco to explain how it is going to fix the problems by 27th February.

They found the service was meeting four other standards including respecting and involving patients and assessing and monitoring the quality.

Dr Louis Warren, Director of Services for Serco, said: "We're now in a position that actually the people of Cornwall can be confident in the service they are getting. This is already demonstrated in terms of the clinical capacity, and our ability to see them face to face, and I think in the coming months, our ability to answer them witihn sixty seconds will also be the case.

Dr Warren also insisted recruitment was already underway. He said: "We've already increased that number to fifty. And we have a process in place, with recruitment and training, that over the coming months that will increase by another eighteen. I'm confident that that will put us in a position that we will be able to meet the standards, in terms of answering calls in a timely fashion."

11:33am 6th February 2013

Share This Story

Delicious Submit this page to reddit
Suggested articles

Cash Pot Boost For Veterans Suffering Mental Health

Help for Heroes is funding 'quicker access' to support in the South West


WATCH: Fears For Health Following Cuts To Gluten-Free Prescriptions

It is part of a health review of 300 small services in Cornwall

Most read
travis perkins

Job Losses At Building Supplies Firm With Branches Across Cornwall

We do not know which Travis Perkins sites will be affected

Debbie Holden

Amanda Holden's Sister "Critical" After Cornwall Crash

Papers say Britain's Got Talent star has rushed to the Duchy to be with her

Top articles

Cornish MP Leads Farming Debate

Cornwall News: Scott Mann told parliament we need to be with them - not against them

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Plaid Cymru leader says PM is 'fanning the flames of xenophobia'

National News: Plaid Cymru's leader has accused Theresa May's government of leading a 'toxic' and 'thuggish' debate on immigration.

Business Cornwall News - Friday, 18th December 2015

Business Cornwall News: Cornwall is spearheading reform of the Uk’s business licensing laws following a a year-long project.

Mulligan joins Syria 'teddy bear' protest at Downing Street

Showbiz News: Actress Carey Mulligan was among protesters who left teddy bears outside the gates of Downing Street in protest at persistent, deadly attacks on Aleppo.

Mulligan joins Syria 'teddy bear' protest at Downing Street

World News: Actress Carey Mulligan was among protesters who left teddy bears outside the gates of Downing Street in protest at persistent, deadly attacks on Aleppo.

Vettel 'on the same page' as Arrivabene

Sports News: Sebastian Vettel and Ferrari chief Maurizio Arrivabene have insisted there are no problems between them, amid fresh speculation over the Italian's position at the helm of the F1 team.

VIDEO: Batman Is Here To Save Us From "Killer Clowns"

National News: A photo of the superhero chasing one off is trending

Newer article

Manslaughter Arrest Over Work Death

Cornwall News: 39 year old questioned and released on bail

Older article

Flooding Funding Pledge

Cornwall News: Minister in charge promises extra cash for the South West during a visit

Cornwall's Pirate FMPirate 2Pirate Oldies on DAB Digital RadioEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training


© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.


We Use Cookies

This website uses cookies to store information on your computer.

By using this website you accept the use of cookies as explained in the terms of our cookie policy.