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Non Emergency Hotline To Police "Isn't Working"
3:16pm 14th March 2013
The Crime Commissioner for Devon and Cornwall claims the non-emergency hotline to the police is not fit for purpose.
Tony Hogg reckons calls 101 are not being acted on quickly enough.
He has also told Pirate FM that the lines are being clogged up with council and NHS enquiries.
Around 2000 people ring the hotline every day.
Tony says it needs an overhaul: "It is a very important system and it's the alternative to 999 but the public's view is that they'll get an answer on 101, and then the follow-up may take far too long. We have a situation where the public is losing confidence in 101 and I want to do something about that.
"Increasingly there are people with mental health problems and such like coming up on 101 and it's really difficult sometimes to decide the nature of the difficulty that they face. We need training and we probably need more resourcing."
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