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Treliske Patient Satisfaction Revealed

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6:26pm 16th April 2013

Feeling that there are enough nurses is among the lowest scores on a satisfaction survey carried out at Treliske.

Patients gave the Royal Cornwall 6.7/10 for that and 6.4 for delays in being discharged.

Being asked about the quality of their care scored 1/10.

The survey, carried out by the Care Quality Commission, also found the Royal Cornwall's scores for privacy in A&E and the availability of hand wash gels were worse than other trusts across the UK.

Overall, Treliske is in line with the rest of the country.

The hospital released this statement: "Shorter waiting times are among the improvements recognised in the latest survey of inpatients at the Royal Cornwall Hospitals Trust.

Results from the survey carried out during the autumn/winter 2012 reveal patients gave more positive responses in just under two thirds (63 percent) of questions asked.

RCHT Nurse Executive, Andrew MacCallum said: "This year's results are showing steady improvement since the survey carried out in 2011, reversing the fall in satisfaction that had been seen. This is a good sign patients feel we are focussing on the aspects of care that matter to them most and which also link to the key elements of our CARE campaign."

RCHT has among the shortest waiting times for surgery in the NHS South region and this has been reflected by the significant increase in the number of patients who said they were satisfied with the time they waited for admission.  The survey also shows more patients felt there were enough nurses on duty to care for them.

Other areas seeing a marked increase in satisfaction were around privacy and dignity when discussing treatment or being examined (with the exception of the Emergency Department) and in the number of patients saying they had received copies of correspondence between their hospital specialist and their GP.

The majority of responses for RCHT show patients rating their satisfaction as about the same as other acute hospitals around the country.  Overall the scores are better than in 2011 but there are some areas where there is more obvious room for improvement, including the perception of the availability of hand gels.

Andrew said, "The lack of privacy in the Emergency Department has been a problem and whilst patients are generally satisfied with their care, we know the environment isn't ideal. This is something we are already working on. The major scheme to expand the department is well-underway and when completed will have a significant impact on patient privacy and dignity."
The survey results will be used to identify areas for further improvement over the coming months.

6:26pm 16th April 2013

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