Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Out Of Hours Doctors Insist They Did Not Delay Ambulances

serco
Delicious Submit this page to reddit

7:01am 23rd April 2013

Cornwall's out of hours doctors deny they delayed ambulances to help hit targets.

Serco has been in front of a powerful group of MPs - after admitting some figures were fiddled.

The people who did it have left the company but are banned from talking about it.

Bosses were questioned about a string of problems after it took over the service in 2006.

They admitted that, last year, they were having trouble filling shifts and are still missing three out of thirteen national targets.

Chair of the Public Accounts Committee Margaret Hodge clashed with the private company's representatives over a memo which it is claimed told staff how to deal with people who might need an ambulance.

If staff were waiting for advice from medics they could click to an earlier computer screen, pausing a countdown measuring the key performance indicator.

Mrs Hodge said: "Somebody put out an instruction to deliberately not get people an ambulance when they need it, simply to meet your KPI. It's outrageous."

Doctor Louis Warren insisted: "They were acting in the best interests ... of patients."

Mrs Hodge interrupted: "What, delaying an ambulance is in the best interest of patients?"

Doctor Warren continued: "I must be completely clear on this. We were not delaying the ambulance..."

Mrs Hodge shot back: "You were - you were stopping the clock."

Doctor Warren insisted: "No - I want to be very clear we get this right factually. There was no delay to an ambulance."

But the company conceded that the original memo was "regrettable" and insisted that the service was getting better.

7:01am 23rd April 2013

Share This Story

Delicious Submit this page to reddit
Suggested articles
torpoint ferry

UPDATE: Bridge & Ferry Problems Spark Delays

It is affecting the drive to work in south-east Cornwall

Most read
charlestown

PHOTOS: Is This Cornwall's Mythical Sea Creature?

The giant beast was found on Charlestown beach

fistral beach newquay

WATCH: Cornish Beach Named Second Best In UK

In fact, the Duchy has three in the top 10!

Top articles

LIVE: Storm Doris Hits Drive To Work

Cornwall News: Gales up to 70mph batter Cornwall

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Barclays sees annual profits nearly treble to £3.2bn

National News: Barclays has reported a 182% rise in annual profits for 2016 to £3.2bn.

VIDEO: Cats Die From 'Anti-Freeze Poisoning'

Cornwall News: Vets warn others are missing in Camborne and Redruth

Pop star Cheryl confirms pregnancy in campaign launch

Showbiz News: Singer Cheryl has confirmed her pregnancy by cradling her baby bump during a photoshoot for the launch of a new campaign aimed at raising the confidence of young people.

US-backed Iraqi forces storm Mosul airport and military base

World News: US-backed Iraqi forces have stormed Mosul's main airport and a nearby military base, according to state TV.

Non-league Lincoln make FA Cup history

Sports News: Lincoln have become the first non-league team to reach the quarter finals of the FA Cup in more than 100 years.

How you can perfect the 'dabbing' move Tom Watson apparently tried at PMQs

Strange News: The "dab" dance is a phenomenon that has caught on around the world.

Newer article

500 Meals A Day Given Out By Cornish Foodbanks

Cornwall News: Figures reveal Cornish families depend on charities to eat

Older article

Seabird Deaths Investigation

Cornwall News: Animal welfare groups call for an investigation as petition on marine waste gathers pace

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.