Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Friends and Family Ratings Released for Cornwall's Hospitals

treliske 1
Delicious Submit this page to reddit

3:23pm 30th July 2013
(Updated 3:23pm 30th July 2013)

The number of people who say they would recommend Treliske's A and E to friends and family is going down.

New Tripadvisor-style ratings have been published for the first time this morning.

They show most patients are pleased with the department, but that has dropped since April.

In-patients got a score of 76, while Derriford got 65 which is among the bottom results in the country.

GP David Lloyd is welcoming the data: "The NHS needs a lot of patient feedback. We've really been clobbered in the press and by patients over the last few years and so if this question exposes area of the NHS that perhaps people wouldn't recommend to their family and friends, then maybe that's a good thing."

Public Health Minister Anna Soubry said: "What I think we will do is we will create a much better system to make sure everybody gets great treatment and care and compassion is absolutely at the top of priorities."

You can see the full report here

RCHT Nurse Executive, Andrew MacCallum said: "We are incredibly ambitious with what we want to do with and for our patients. We see this very much as a starting point but we're reassured that we are performing well and in some cases, much better than other organisations.

"I'm feeling very positive about the figures we've received today about the hospital. I think it reflects well on our ward sisters and charge nurses who've been working incredibly hard over the winter and spring to get things right for our patients in the hospital."

Three wards across the Royal Cornwall Hospitals Trust have scored a maximum 100 in the most recent feedback.
 
For June, the Clinical Decision Unit and Critical Care Unit at Treliske, as well as Medical Ward 1 at West Cornwall Hospital all received the top score.

St Michael's Ward at St Michael's Hospital, Coronary Care and the Cardiac Investigation Unit at Treliske scored 97, 95 and 94 respectively.

Like hospitals across England, RCHT has seen a much lower response rate to the Friends and Family Test in the Emergency Department.

Sister, Kim Emmett said, "It is important for us to know what patients think of their care and we'd certainly want to encourage everyone who comes into ED to answer the Friends and Family Test question.  We do understand it's not going to be a priority for someone when they come to hospital in an emergency and they will have more important things to focus on but it is their views that will help us to continually improve our service for the future."

3:23pm 30th July 2013

Share This Story

Delicious Submit this page to reddit
Suggested articles
health

Community hospitals should be Cornwall's 'top priority'

Feedback on that big savings plan is revealed

police terror tribute

Cornwall's tributes to "hero" officer killed in London

PC Keith Palmer was stabbed defending Parliament

Most read
car at porth

PHOTOS: Car crashes onto Cornish beach

The air ambulance has landed at Porth

golitha falls

BREAKING: Man found dead in Cornish woodland

Police are not treating the death as suspicious

Top articles

Cornish MP describes "shocking" terror attack

Cornwall News: The suspected attacker has been named

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Well-wishers donate £350,000 to PC Keith Palmer's family

National News: The public has donated more than £350,000 to an online fund for the family of murdered police officer Keith Palmer.

UPDATE: Body found on popular Cornish beach

Cornwall News: Police say death at Watergate Bay 'isn't suspicious'

Disney won't digitalise Carrie Fisher's image in new Star Wars film

Showbiz News: Disney has confirmed that Carrie Fisher's final performance as Princess Leia Organa in the next Star Wars film will not be changed.

Disney won't digitalise Carrie Fisher's image in new Star Wars film

World News: Disney has confirmed that Carrie Fisher's final performance as Princess Leia Organa in the next Star Wars film will not be changed.

Sizing John, ridden by Robbie Power, wins the Cheltenham Gold Cup

Sports News: Sizing John, ridden by Robbie Power, has won the Cheltenham Gold Cup ahead of Minella Rocco and Native River.

Nicole Kidman explains her Oscars 'seal clapping' was to protect a ring

Strange News: Nicole Kidman has explained her "awkward" seal-like clapping during the Oscars ceremony last month.

Newer article

Launceston Sex Attack Investigation Ended

Cornwall News: Police say an alleged assault on a 17 year old girl did not take place

Older article

35 Firefighters Tackle Roof Blaze

Cornwall News: Investigators say the house fire in Cardinham was an accident

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.