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Boil Water Notice for Hundreds of Cornish Homes

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12:26pm 20th August 2013
(Updated 12:26pm 20th August 2013)

15 hundred homes in south-east Cornwall have been warned to boil their drinking water.

Precautionary notices have been sent out in Pensilva and Minions on Tuesday.

South West Water says it is because of problems with the pumps at a service resevoir.

Bosses tell us the problem is expected to last until Thursday, but that showering, flushing the toilet and washing clothes is safe.

South West Water has released this statement:

"South West Water is issuing a precautionary boil water notice to 1,500 properties in the Pensilva and Minions area of South East Cornwall following problems with the pumps at a service reservoir in the early hours of Tuesday 20 August.

"The exact area affected is available on our WaterLive website. All affected customers will receive a notice through their letter box. If you do not receive a notice you are not affected. Where we have telephone numbers for affected customers we will also be contacting them via text or voice message.

"If you receive a notice, do not drink your water without boiling it and allowing it to cool first. Boil and allow to cool any water used for preparation of food (like washing salad) or in cooking food or cleaning teeth.

"It is fine to use the water for: showering, bathing, flushing the toilet, washing clothes.

"Affected customers will be notified when the boil water notice is lifted. We anticipate this will be on Thursday 22 August. Under Our Customer Promise scheme affected customers' accounts will automatically be credited with a payment of £15, which will show on their next bill.

"We apologise for the inconvenience and we are working hard to resolve the issue as rapidly as possible."

Customers with any concerns are being urged to call a temporary helpline on 0800 230 0561.

12:26pm 20th August 2013

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