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Feedback On Cornish Hospitals

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7:01am 19th January 2014


For the first time - patients will be involved in inspecting Cornwall's hospitals.

The Care Quality Commission is taking teams in to check Treliske, St Michael's and the West Cornwall.

Other people who have used services are being asked to share their views on the care they got.

Andrew MacCallum is Interim Nurse Executive: "We want our inspectors from the Care Quality Commission to have a very candid and open perception of the hospital. We want people to come and tell their stories and give their feedback about the hospital.  

"We receive hundreds of letters every year from patients and their families, thanking and complimenting us on the care that we're able to provide but we also have people, we know, that are dissatisfied and it's very important to learn from that and to act on it."

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding two listening events at 6.30pm on Tuesday 21 January:

    Truro College (Fal Building) College Road, Truro, TR1 3XX

    St John's Hall, Alverton Rd, Penzance, TR18 2QR


Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality - these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

"Of course we will be talking to doctors and nurses, hospital managers and patients in the hospitals. But it is vital that we also hear the views of the people who have had care at Royal Cornwall, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

"This is your opportunity to tell me and my team what you think, and make a difference to the NHS services in the local area."

A full report of the inspectors' findings will be published by the Care Quality Commission later in the year. The trust will be one of the first to be given one of the following ratings: Outstanding, Good, Requiring improvement, Inadequate.

7:01am 19th January 2014

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