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Police 101 Review Ends

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Published by the Pirate FM News Team at 11:01am 30th August 2014.

The man in charge of Cornwall's police admits the way we get in touch has to change.

A big review of the 101 number is underway.

Some people say it takes too long to speak to someone who can help.

The review, which has been led by Dr Karen Vincent, the OPCC's Performance and Customer Service Manager, in collaboration with the Force, closes this weekend.

It will assess how well the service is meeting the needs of callers and to identify and deliver any required changes.

Police and Crime Commissioner Tony Hogg launched it and said: "It's not the operators but it is the system and we need a much more effective system so that people don't have to wait any great length of time to leave their message for policing and they will feel satisfied.

"Inevitably, this service is a service uppermost in peoples' minds and people will come to this service for all kinds of reasons which are sometimes not the province of policing."

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