Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Cornwall's Benefits Offices Could Become Unmanned

cornwall_council_logo_.jpg
Delicious Submit this page to reddit

7:03am 15th November 2014

Benefits offices in Cornwall could soon be unmanned.

A trial is starting at the One Stop Shop in St Austell.

Queries will be dealt with over the phone or by email rather than in person.

The council says it will help save cash and there will be a review on whether to roll it out.

A spokesperson said: "A review of how the Council provides face to face benefits advice in One Stop Shops has been going on for the last 18 months. Analysis has shown that over 80% of customer contact is to hand in documents however, there is no longer a legal requirement for original documents from those applying for benefits so customers will be asked to post copies to a central address or be directed to a secure post box on site.  Further analysis of the remaining customer contacts has shown that customer enquiries could be managed effectively by the Assessment Contact Centre i.e. via the telephone and, where appropriate, via our website.
 
"A pilot will now be conducted at St Austell One Stop Shop for 4 weeks from 10 November 2014 which will see these new practices implemented and customers in the pilot area have been advised of the changes.
 
"As a result, there will be not be a face to face Assessment staff presence in the pilot venue. Staff have been trained to identify exceptions, such as extreme vulnerability, and also regarding appropriate use of signposting to other organisations to ensure those who need additional help receive it.
 
"Feedback from customers will be monitored and reviewed with a view to considering further rollout across other venues. It is also anticipated that, if successful, this approach will support the wider council requirement of saving £2m over the next 4 years through encouraging customers who are able to use more efficient access channels to our services to do so."

7:03am 15th November 2014

Share This Story

Delicious Submit this page to reddit
Suggested articles
police terror tribute

Cornwall's tributes to "hero" officer killed in London

PC Keith Palmer was stabbed defending Parliament

clyde the donor dog

WATCH: Could your dog save a life in Cornwall?

Vets are appealing for new doggy blood donors

Most read
newbridge crash

Woman has 'life-changing injuries' after crash

18-year-old was airlifted near Penzance

missing john hurst 4

Body found on popular Cornish beach identified

Missing John Hurst discovered at Watergate Bay

Top articles

BREAKING: Woman airlifted after 'serious' A30 crash

Cornwall News: Police think her injuries could be "life-changing"

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Westminster attacker Khalid Masood's wife 'saddened and shocked'

National News: The wife of Westminster attacker Khalid Masood has said she is "saddened and shocked" by his actions.

UPDATE: Body found on popular Cornish beach

Cornwall News: Police say death at Watergate Bay 'isn't suspicious'

Goodbye? Adele says she may never tour again

Showbiz News: She may have sold tens of millions of albums and filled arenas around the world, but Adele says she may never tour again.

Cyclone Debbie: 'Howling' storm batters Australia's northeast coast

World News: Thousands of homes are without power and buildings have been damaged as a powerful storm has begun to batter Australia's northeast coast.

Scottish Muay Thai boxer Jordan Coe found dead in Thailand

Sports News: A Scottish boxer has died in Thailand of suspected heatstroke.

Newer article

A Study Launches Into Beach Users Health

Cornwall News: It will look at if marine pollution makes people ill

Older article

Diamond Rings Taken In Truro

Cornwall News: A stash of jewellery was stolen from a house in Idless

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.