Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Cornwall's Benefits Offices Could Become Unmanned

cornwall_council_logo_.jpg
Submit this page to redditDelicious

7:03am 15th November 2014

Benefits offices in Cornwall could soon be unmanned.

A trial is starting at the One Stop Shop in St Austell.

Queries will be dealt with over the phone or by email rather than in person.

The council says it will help save cash and there will be a review on whether to roll it out.

A spokesperson said: "A review of how the Council provides face to face benefits advice in One Stop Shops has been going on for the last 18 months. Analysis has shown that over 80% of customer contact is to hand in documents however, there is no longer a legal requirement for original documents from those applying for benefits so customers will be asked to post copies to a central address or be directed to a secure post box on site.  Further analysis of the remaining customer contacts has shown that customer enquiries could be managed effectively by the Assessment Contact Centre i.e. via the telephone and, where appropriate, via our website.
 
"A pilot will now be conducted at St Austell One Stop Shop for 4 weeks from 10 November 2014 which will see these new practices implemented and customers in the pilot area have been advised of the changes.
 
"As a result, there will be not be a face to face Assessment staff presence in the pilot venue. Staff have been trained to identify exceptions, such as extreme vulnerability, and also regarding appropriate use of signposting to other organisations to ensure those who need additional help receive it.
 
"Feedback from customers will be monitored and reviewed with a view to considering further rollout across other venues. It is also anticipated that, if successful, this approach will support the wider council requirement of saving £2m over the next 4 years through encouraging customers who are able to use more efficient access channels to our services to do so."

7:03am 15th November 2014

Share This Story

Submit this page to redditDelicious
Suggested articles
floods portreath

WATCH: Flood alerts for south Cornwall coast

It's ahead of strong winds and high spring tides

police line

UPDATE: Crash blocks A39 in Cornwall

A car's reportedly overturned near Wadebridge

Most read
Top articles

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Warm weather blamed for record number of clothes moths

National News: The mild winter and early start to spring have meant moths are having a bumper time - and our clothing is suffering.

UPDATE: Body found on popular Cornish beach

Cornwall News: Police say death at Watergate Bay 'isn't suspicious'

Godfather cast reunites for 'emotional' 45th anniversary

Showbiz News: The surviving cast of The Godfather have gathered in New York for a 45th anniversary reunion.

Godfather cast reunites for 'emotional' 45th anniversary

World News: The surviving cast of The Godfather have gathered in New York for a 45th anniversary reunion.

Has Anthony Joshua been pushed too high too soon?

Sports News: How do you follow a fight for the ages? WAS it a fight for the ages? What next for both men? Will Anthony Joshua's mum get to move out of the north London flat they share? Is boxing the new football?

Newer article

A Study Launches Into Beach Users Health

Cornwall News: It will look at if marine pollution makes people ill

Older article

Diamond Rings Taken In Truro

Cornwall News: A stash of jewellery was stolen from a house in Idless

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.