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Background Checks 'Not Carried Out' At Treliske

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7:29am 24th November 2014
(Updated 7:29am 24th November 2014)

It is claimed some staff at Treliske have not had proper background checks.

It has come out in a letter from bosses to new contractors Mitie, which outlines a string of other concerns.

DBS checks took over from CRB checks as a way to ensure that people applying for a job are cleared to work with children and vulnerable adults.

But the letter, seen by Pirate FM, warns "DBS checks are presently not being carried out on all staff - this is primarily in Retail catering areas."

It also reveals there has been a shortage of porters during peak times - and demands an action plan to fix the problems.

It was written by the Trust's Divisional General Manager shortly after the contractor controversially took over a range of services at Treliske.

The letter opens, "I am writing to you to outline our increasing concerns regarding a number of areas of Mitie's delivery over the mobilisation period and in the first two weeks of the three month Post-Mobilisation period.

"Whilst we initially viewed some of these as teething troubles in an otherwise good mobilisatio, the issues have been growing and are more visible to users."

It goes on to list a series of areas of concern:

"• The Help Desk does not have access to the contact details for on-call staff
• The Help Desk is diverting calls directly to Domestic Services rather than properly recording calls
• The Help Desk is not properly monitoring incidents and has on at least one occasion closed an incident (a spillage) before it had been dealt with
• The supply of Porters is not matching demand during peak periods
• Procedure for new starters does not comply with specification requirements (DBS, induction etc.)
• Employment of sub-contractors without Trust approval
• Stores cluttering ward corridors due to lack of resource for put away service"

The letter concludes, "This letter does not constitute a formal Warning Notice, but we still require a formal response to the points raised above.

"Within that response we would ask Mitie to outline a Remedial Action Plan to address the points raised."

It warns against resources being diverted away from delivery of services, "placing a higher risk on Mitie regarding further service failure" and recommends a "High Impact Team."

Director of Human Resources and Organisational Development, Nick Macklin said: "As is clear from our communication with Mitie, we have robust monitoring in place and we are working with the Mitie team to resolve any issues as the contract settles in.

"Mitie has responded to the concerns raised and we continue to work with our Mitie colleagues to provide high quality services for patients."

7:29am 24th November 2014

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