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101 Review

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7:05am 13th December 2014

Cornwall and Devon lead the way on improving the police non-emergency number.

Pirate FM told you how a review branded the 101 service "unacceptable."

It found one in five callers waits more than twenty minutes to speak to the right person.

The Home Secretary wants other forces to consider the findings.

Tony Hogg is the Duchy's Police and Crime Commissioner: "Why should we not measure this just like Tesco or any other supermarket or whatever. If you need to get through to the police you should be able to do it in rapid time and we will put a new performance measure in place.

"Because once they're through they may have quite a short message to deliver and they're busy people or there's a sense of emergency and so people have become disillusioned with this service and we have to put this right."

7:05am 13th December 2014

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