Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

BT Apology To Launceston

phone
Delicious Submit this page to reddit

10:48am 17th December 2014

BT says a fault that cut phone lines in Launceston was "complex"

It is apologising some customers went days without being able to make a call or use the net before it was fixed.

It meant some shops could not take cards in the run up to Christmas.

Sue Issleib runs a clothes shop in the town and said it hit her hard: "On the busiest weekend of Christmas, which was the late night opening, my shop as well as many others had no card machine. So, we were having to ask customers for cash only, which in this day and age you shouldn't have to do.

"I have notably lost sales, apart from the fact of the ones that you don't know about, if they've heard people like us saying 'I'm sorry I can only take cash.' and they think 'I can't do that' and they walk out of the shop."

MP Dan Rogerson is pleased engineers reckon they have solved the main problem: "Very frustrated people about I think a series of little faults. We've been in touch with BT or the last week and a bit about a lot of problems.

"For some businesses the money they take at key points of the year helps them trade through the quieter times so we can't have businesses losing money in the run up to Christmas if they're involved in retail.

A BT Spokesman said: "We are sorry for the delay in restoring services for some households and businesses in Launceston. This has been a complex repair involving the replacement of a substantial section of underground cable, night-time working on a busy road and the need to clear blocked underground ducting. The repair job was completed last night and we are now checking to ensure that, in the event of any customers still having problems, these are cleared as quickly as possible."

10:48am 17th December 2014

Share This Story

Delicious Submit this page to reddit
Suggested articles
fire engine

PHOTO: Crews battle gorse fire near Launceston

They got the shout during a training night

truro - tim green

Truro holds prayers for Manchester bomb victims

The Dean of the cathedral says we must 'stay strong'

Most read
st ives crash

St Ives dad's emotional message after crash

His pregnant girlfriend and son were also there

police tape 3

UPDATE: Three-vehicle crash shuts A30

Collision near Hayle sparks a u-turns warning

Top articles

Child found unconscious near Cornish river

Cornwall News: The 12-year-old was taken to Treliske

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Labour pledges major roll out of free childcare to tackle 'patchy support'

National News: Labour would significantly extend the provision of 30 hours of free childcare a week to all two to four-year-olds, Jeremy Corbyn will say today.

UPDATE: Body found on popular Cornish beach

Cornwall News: Police say death at Watergate Bay 'isn't suspicious'

Prince William wants children to grow up in 'normal environment'

Showbiz News: Prince William has talked candidly about trying to raise his children in a "normal environment" in a new interview.

Former Panama dictator Manuel Noriega dies aged 83

World News: Former Panamanian dictator Manuel Noriega has died at the age of 83, according to the country's current president.

Tiger Woods: Medicine not alcohol led to DUI arrest

Sports News: Tiger Woods has denied that alcohol led to his arrest on suspicion of driving under the influence.

Newer article

VIDEO: Cornwall Says "Happy Christmas RFA Argus"

Cornwall News: Video messages sent to Cornish crews in the ebola zone

Older article

VIDEO: Cornwall News Headlines - 17th December 2014

Cornwall News: 4 out of 7 Cornish Garages didn’t carry out proper safety or servicing checks, according to Trading Standards. Find out more, and watch the rest of today's top headlines from the Cornwall Newscentre with Tristan Hunkin.

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.