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Changes for Cornish drivers who pay to park using their mobiles

Changes for Cornish drivers who pay to park using their mobiles

Published by the Pirate FM News Team at 8:16am 1st December 2017. (Updated at 11:35am 1st December 2017)

Drivers who use Cornwall's mobile phone pay-to-park scheme will have to re-register next month.

It comes as a new provider takes over the current Council contract from Phone and Pay.

JustPark will enforce the service from the 4th of December, which officials say will save around £140 thousand a year.

We're told the money saved will be reinvested into maintaining the Council's roads and car parks.

Starting on 4th December, JustPark will run the service in 131 Cornwall Council pay and display car parks and current Phone and Pay users will have until the end of the month to register their details or download the JustPark app.

Figures reveal more than 250 thousand customers have signed up use a mobile or app pay-to-park service in council car parks - just over the last two years.

Bosses say in the summer, it is used for around half of parking payments in several car parks, so people can pay on credit or debit card.

Transport councillor Geoff Brown said: "This is about giving our residents and visitors a range of options.

"While you can still pay cash if you choose, using a mobile service means users don't need to worry about finding the right change for the machine. It's good for our town centres, as the parking time can be extended by using the mobile app or by text message - shoppers don't need to race back to the car before the ticket runs out.

"It's also good news for taxpayers because it means the Council spends less time and money on emptying and maintaining the ticket machines, which means more of our surplus from car parks can be spent on maintaining our roads and car parks.

"The new app also has other features which are great for users and we couldn't offer before. Using the app, you can locate a vacant space (when location services are enabled on your phone), and you have the option to receive free reminders via the Parking App instead of paying for text message reminders.

"We appreciate this will mean residents have to make a change, but we think the benefits make it worthwhile".

JustPark won the contract to deliver the service over the next two years with an option to renew after this period.

Anthony Eskinazi, founder and CEO of JustPark, said: "We're really excited to be providing innovative payment solutions for Cornwall Council's car parks.

"Our goal is to provide a positive experience for every driver, and we're looking forward to making parking easier for Cornwall's many visitors and residents".

To mark the launch, JustPark will be offering free morning coffee to people parking in six of Cornwall Council's car parks next week.

Wearing green jumpers, the JustPark team will be on hand to help customers download the app and use the payment service for the first time.

Here's where you can meet them:

Monday 4th December, 9am to 1pm - Trenwith car park, St Ives and Garras Wharf car park, Truro

Tuesday 5th December, 9am to 1pm - Grove Place car park, Falmouth and The Manor car park, Newquay

Wednesday 6th December, 9am to 1pm - Harbour car park, Penzance and Moorfield car park, Truro

Here's how to use the new service:

1 - Download the JustPark app on your smartphone and create an account by adding your vehicle's number plate and payment details.
2 - When you want to pay to park, enter the location ID of the car park (shown on the car park sign with details of parking tariffs).
3 - Select the length of time you want to park.

How to pay using your mobile phone:

1 - Call the telephone number shown on the car park sign.
2 - Enter the location ID.
3 - Choose the length of time you want to park.
4 - (if you haven't already set up an account online) Enter your card details and JustPark will send you a text message. Reply to that text message with your vehicle's number plate.
I have a Phone and Pay account. Do I need to change over?

From Monday 1st January the service provided by Phone and Pay will stop.

You can delete your payment card details from the Phone and Pay app by clicking on 'Account' and then 'Payment Cards'.

Tap on the card number and you will be taken to a screen which then gives you the option to delete the card.

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