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Burst pipes spark water shortage fears in Cornwall

Burst pipes spark water shortage fears in Cornwall

Published by the Pirate FM News Team at 10:23am 3rd March 2018. (Updated at 7:56pm 3rd March 2018)

There's fears of a water shortage in Cornwall following a large number major leaks.

South West Water has been issuing updates on the issue and giving advice to prepare people for the thaw.

People are being encouraged to store their water in preparation for if the taps run dry.

Some locals say they had been cut off since Thursday, although some have had their service return it does not appear to be the same for all customers.

The damage caused by the Beast from the East continues as the snow melts and pipes burst.

Areas particularly affected include Penzance, St Ives, Helston, Truro, Chacewater and Land’s End.

Customer Services Manager at SW Water Jo Ecroyd said: “During very cold weather, frozen pipes can be a problem for our customers. But when the thaw comes, we are likely to see a rise in the number of burst pipes both on our customers’ own pipework and across the mains network. 

“Customers can help themselves and us by identifying whether the problem is inside their house or not. If the leak or burst is on their own pipes, the best thing to do is to call a plumber. However if you and your neighbours are out of water or losing pressure, that could be a sign of a burst or leaking mains pipe and we need to hear about it to start helping you.”

Emergency services are still responding to and assisting those experiencing burst pipes.

To report a burst main or leaking pipe outside your home, please call South West Water on 0344 346 2020. in the case of frozen, burst or leaking pipes inside your property please call a local plumber.

Check the status of your area at www.southwestwater.co.uk/inyourarea/

SW Water recommend the following advice:

  1. "If you don't have any water check with neighbours. If they still have water, your pipes may be frozen
  2. Check pipes for signs of a split - a leak or burst will not occur until the water has thawed
  3. Turn off the supply using the internal stop tap
  4. If the central heating and any other water heating appliances are already on, keep on. However, if they are currently turned off do not be tempted to switch them on to thaw frozen pipes as this could cause damage.
  5. Drain the cold water system only by flushing the toilet and opening cold taps over sinks and baths
  6. If you don't find any damage, turn on all the taps and thaw the frozen pipe using a warm towel or hot water bottle wrapped in a towel
  7. When the pipes have thawed and you're sure no damage or leak has occurred, turn off the taps and slowly switch the supply back using the internal stop tap
  8. Check the pipes again now that they are under pressure and check again for signs of damage or a leak before switching on water heating appliances
  9. If you discover a leak or burst pipe, call a reputable plumber immediately. South West Water supports approved contractor schemes and a list of approved contractors can be found on the WaterSafe website www.watersafe.org.uk or by calling 0333 207 9030."


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