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PHOTOS: Cornwall cafe could be first to go cashless in southwest

PHOTOS: Cornwall cafe could be first to go cashless in southwest

Published by the Pirate FM News Team at 4:30pm 13th April 2018.

A Cornwall cafe could be the first to say goodbye to cash in the southwest.

Emily's, in Truro, has launched an experiment this month in a bid to see if dropping cash payments altogether could be possible.

And owners of the '(mostly) healthy eatery', Emily and Peter Mayher, say they have had good feedback already.


Emily said: "So far everyone has been really positive.

"I think a lot of people have probably not even noticed the change, because, on average, our transactions are 70% card anyway."

Here in Cornwall, many of us will be used to fishing around in pockets at various shops and cafes that only take cash and don't use card at all.

So, why is Emily's changing it up?

Emily said: "The most important thing to us here is that when you walk through the door, you have the best experience possible.

"We have found that when you are stuck at the till trying to find change and you're worrying about those new bills popping out of the till because they're so springy.

"It just kind of interferes and sometimes you're having a conversation and it stops because now you have to handle the money.

"We have found that if we can streamline it and get rid of all the fluff, it makes it a more genuine experience.

"If we only get three minutes with someone a day, we want to make it the best three minutes of their day!"


It doesn't stop there though - Peter says the change could help the business even further, not just the happiness of its customers.

He said: "It has been a goal of ours for quite some time and we thought this is probably a good time to give it a try this month - before the summer madness.

"The boring side of the decision here is that we spend a lot of time counting the cash that we receive on a daily basis and then chasing down if there's a discrepancy.

"When you receive card, it goes through automatically and it goes straight through to your bank - so you don't have to worry about getting to the bank on time.

"On the environmental side of it, we find we are constantly making trips to the bank.

"We thought this would be an opportunity to cut down on those trips and cut down on all those wasted messages between the team.

"What we've also heard from customers is that they think cash is better for businesses - so this is a great opportunity to show, actually, card payments are faster for us and overall cheaper."

In cities like London, it is fairly commonplace to find card-only shops, cafes and restaurants.

But, to their knowledge, Emily and Peter don't know any cafes doing it in the south west.

However, Peter admits that there could be issues with tourism, as this can be very much a cash economy.


Though, while cafes are still reluctant to take the plunge, there are other businesses in Truro going cashless too, including art shop Whistlefish.

Peter said: "We haven't necessarily gone that far yet, because we are dealing with lesser-priced orders, but it was quite encouraging to see that."

Emily added: "I guess it helps that the car parks are now becoming more card friendly and other things around town are accepting cards.

"I hope it helps more businesses change how they do an extra fee or a card minimum - I hope that people are just willing to accept any amount."

You can find out more about Emily's here.

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