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Households in Cornwall to expect lower water bills

Households in Cornwall to expect lower water bills

Published by the Pirate FM News Team at 4:31pm 3rd September 2018. (Updated at 4:32pm 3rd September 2018)

South West Water announce their plans to flush high cost water bills down the drain.

According to a new promise by the company, households in the Duchy can now expect much lower water bills through their doors. 

The company's plans are off the back of their biggest ever customer consultation.  

Their plan is promising lower bills, improved service, better environmental protection and a stake in the company for customers by 2025.

In the plan they claim they'll spend £1billion to improve services and deliver the largest programme of environmental improvements for 15 years.

“South West Water is on track to deliver its 2015-2020 business plan, but there’s always more to do.

"Our new business plan offers all-round improvements in what customers have told us they value most at a price they are prepared to pay.

“As customers have shaped our new plan and will be partners in its delivery, it’s only right that they should be offered a real stake in the business and a greater say in what we do and how we do it."

“That’s why, in 2020, we’re introducing a first-of-its-kind shareholder scheme for customers and a greater opportunity for them to hold us to account.

"In a natural evolution of our innovative WaterShare scheme, we will continue to share our success with customers.

“The New Deal is the next step forward for us, and represents a big leap forward for the water industry, putting more control into customers’ hands.”

Chris Loughlin, Chief Executive of South West Water's parent company 

The company's new business plan has been submitted for review by OFWAT, the water industry’s economic regulator.

They're pledging to deliver a decade of bill freezes, reductions, or lower than inflation rises by 2025.

“We believe this plan reflects the expectations of customers, delivering more of what matters to them and including a truly radical approach to empowering customers through the WaterShare share scheme.

“At every stage of the process the Panel has challenged and tested South West Water’s customer engagement and proposals.

“We are pleased that the company has responded by delivering an ambitious and progressive plan which will bring multiple benefits to people, communities, business, and the environment of the unique regions the company serves.” 

Nick Buckland OBE, Chair of the WaterFuture Customer Panel

The aim of the plan is to reduce interruptions to supply and make sure there are no water restrictions.

Other improvements outlined in the plan include:    

  • Increased protection for bathing waters and shellfish waters
  • Further work in river and reservoir catchment areas to improve raw water quality and natural water storage in the landscape, plus increased protection from flooding and drought
  • Major upgrades of drinking water treatment works, including Stithians, Lostwithiel, St Cleer and Okehampton
  • A further 15% reduction in leakage
  • An expansion of campaigns to reduce sewer blockages and flooding 
  • Initiatives to ensure zero harmful pollutions by 2025
  • Launch a water efficiency initiative for unmetered customers


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