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Fresh apology after Boardmasters was cancelled

Fresh apology after Boardmasters was cancelled

Published by Emma Carton at 7:45am 12th August 2019. (Updated at 9:06am 12th August 2019)

Boardmasters have revealed exactly why the Cornish music festival was cancelled.

Organisers have posted a fresh apology, confirming their decision was down to the weather warnings.

They have said high winds are extremely dangerous, because temporary structures cannot stand up to strong gusts.

Posting on Facebook, the team also gave an update on refunds and insisted that those are a top priority.

Scroll down to read the full statement and check the latest information about ticket refunds.

The organisers of Boardmasters have issued a fresh apology, full explantion and update on refunds after the Cornish music festival was cancelled

What does Boardmasters say?

"Thank you to everyone who's reached out with messages of support. We want to share with you more details behind the decision to cancel Boardmasters 2019.

"On Tuesday we received details of worsening weather, with 60mph (gale force 10) gusts of winds forecasted from Friday afternoon through Sunday morning. 

"High winds are extremely dangerous at festivals. Temporary structures are simply not able to withstand sustained levels of high winds. 

"Following consultation with our safety advisors and the local authorities, it was clear the risk was too severe and the show could not run.

"We knew that some of you were already travelling. We knew that all of you would be upset and disappointed. We did everything we could, and explored all options to try and keep the festival running, but late on Tuesday evening the call was taken and we had no choice but to cancel. We couldn't risk your safety. 

"It was a devastating decision to make, with the festival built and looking amazing, and was not one we made lightly".

Boardmasters Festival

boardmasters allied wolf
The organisers of Boardmasters say the decision to cancel WAS down to the winds, because temporary structures cannot stand up to strong gusts

What about refunds?

"Thank you for your patience regarding ticket refunds. Please know, ticket refunds are a priority and we are working as quickly and as hard as we can to get these to you:

  • Anyone who purchased tickets via the Boardmasters website and official ticket sellers will receive a refund in full for the face value of their ticket
  • Ticket refunds will be automatically processed by our official sellers
  • Big Green Coach are refunding coach tickets directly to customers and will be refunding the face value of festival tickets
  • Unused GWR train tickets for Boardmasters can be refunded at point-of-purchase
  • We will communicate further details as soon as possible via email, our social channels and boardmasters.com

"It's a very surreal feeling to be taking down a show that was set to be our best yet. 

"A lot of incredible people put their heart and soul into Boardies 2019. 

"From our fans to the artists and our site crew, our street team and ambassadors, our sponsors & partners, event managers, friends, advisors and everyone we know, love and work alongside - to our Boardmasters family - thank you".

Boardmasters Festival

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