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Flybe collapse: What is the advice for passengers?

Flybe collapse: What is the advice for passengers?

Published by Emma Carton at 7:31am 5th March 2020. (Updated at 12:51pm 5th March 2020)

Advice is being issued to passengers as Flybe collapses into administration.

The Exeter-based airline operates dozens of flights out of Cornwall Airport Newquay.

However on Thursday morning, all planes were grounded as the firm ceased trading.

The struggling company only secured a rescue package back in January.

However bosses say a slump in bookings, caused by coronavirus, has "made a difficult situation worse".

Scroll down to check all the current advice for passengers.

What does Cornwall Airport Newquay say?

"We are saddened by the news that Flybe has ceased trading. We can confirm that all Flybe flights to and from Cornwall Airport Newquay are cancelled with immediate effect, this includes flights operated by Stobart Air.

"Passengers due to travel with Flybe’s franchise partners: Blue Islands and Eastern Airways, are advised to contact their airline to confirm their travel arrangements.

"Affected passengers are advised not to travel to the Airport but instead to visit http://caa.co.uk/news and Twitter feed, @UK_CAA, for advice and information. All other flights are operating as normal".

Cornwall Airport Newquay

I am booked with Flybe - can I travel?

Flybe has issued the following advice on its former website:

If you are due to fly with Flybe, please DO NOT TRAVEL TO THE AIRPORT unless you have arranged an alternative flight with another airline. Please note that Flybe is unfortunately not able to arrange alternative flights for passengers.

If you have a booking sold by another airline that includes travel on a Flybe flight, please contact the relevant airline or travel agent to confirm if there is any impact to your travel plans.

Customers are also advised to monitor the Civil Aviation Authority website for further information (www.caa.co.uk).

If you require any further information or assistance, please contact the Administrators by phone on 0207 951 7801 or by email at flybeadministration@uk.ey.com.

In the event that you were an employee of the Company and you require any further information or assistance in relation to the Administration, please contact the Administrators on 0161 333 2596 or by email at flybeemployees@uk.ey.com.

Creditors and Suppliers:
In the event that you were a supplier or creditor of the Company and you require further details in relation to the Administration, please direct your enquiries to the Administrators’ office on 0207 951 7801 or by email at flybesuppliers@uk.ey.com.

Can I get my money back?

Money saving expert, Martin Lewis has the following advice for customers looking for a refund.

1) Check your travel insurance - this usually needs scheduled airline failure cover.
2) Paid on a debit card? Try Chargeback. You can read the full advice here.
3) Paid on credit card? Try Chargeback (link above) or Section 75.

What does the Civil Aviation Authority say?

"Flybe has entered administration. All Flybe flights are cancelled. Please do not go to the airport as your Flybe flight will not be operating.

"For flights operated by franchise partners, passengers should make contact with their airline.

"Flybe customers are urged to make their own alternative travel arrangements via other airlines, rail or coach operators.

"The UK Civil Aviation Authority will publish further advice for Flybe consumers on our website".

Civil Aviation Authority

You can read the latest advice from the Civil Aviation Authority here.

Read More:

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