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Cornwall couple left stranded abroad due to coronavirus outbreak

Cornwall couple left stranded abroad due to coronavirus outbreak

Published by the Pirate FM News Team at 12:53pm 20th March 2020.

An elderly couple from St Austell have been left stranded abroad after Ryanair cancelled flights over the coronavirus outbreak. 

Sally and Zeb Banks had been enjoying their holiday in Lanzarote and were due to fly back to Bristol Airport on Monday.

However, the couple found out their flight had been cancelled and are angry that the airline company failed to tell them. 

"Ryanair have not had the courtesy to inform us either by text or email.  

"I only found this out by checking our boarding passes on the Ryanair app yesterday [Wednesday] morning.

"It is really frightening as we have to be out of our accommodation by Tuesday and cannot find any alternative flight home before then."

Sally Banks

Ryanair said it is now operating a reduced schedule to and from Spain until Friday midnight. They failed to comment on this individual case.

Sally's husband, Zeb, explained what it is like on and Island that is in lockdown. 

"All resorts are looking like ghost towns... those streets and bars would have been heaving. Still people are having difficulty getting a flight out. I have heard that a number of airlines are doing repatriation flights but not Ryanair."

"We tried contacting Ryanair, 3 hours yesterday [Thursday] and 5 today [Friday] without any luck. We will try for refunds/compensation under EU 261/2004 when we get home and not as stressed."

Zeb Banks

The couple say they have since managed to book a flight with British Airways to Gatwick on Tuesday and have had to ask relatives to pick them up to taken them to Bristol Airport as that is where they left their car. 

"They've [Ryanair] have left us in the lurch and unfortunately they won't do anything until the British Government say to them people have got to get out and not just as an advisory.

"If they've got to get out then they have a duty of care, I believe, to repatriate the people that have left here, that were due to fly back."

Zeb Banks

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