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Covid-19: 'High risk' groups offered delivery services

Covid-19: 'High risk' groups offered delivery services

Published by the Pirate FM News Team at 12:37pm 15th April 2020. (Updated at 8:01am 18th April 2020)

Extremely vulnerable people in Cornwall are now being offered delivery services as they self-isolate at home during the coronavirus pandemic.

The Council together with NHS Kernow and Volunteer Cornwall can drop off food and medical supplies to 'self shielding groups' to help.

However in order for these services to happen customers must register.

Those particularly vulnerable to coronavirus, such as those with under lying health problems, or those over seventy, are being asked to follow stricter social distancing rules and cannot leave their homes, even for essential shopping or exercise.

These residents who need help getting food or medicines are being urged to get in touch with Cornwall Council or Volunteer Cornwall.

“Volunteer Cornwall has over 3,000 volunteers and around 280 community groups covering the whole of Cornwall and will also be drawing on the NHS Volunteer database, so no-one has to go without the help they need.

 “Anyone who has not received a letter about shielding but thinks they should have done should contact their GP. We really want to make sure that all our most vulnerable residents are receiving the support that they need.”

              Councillor Julian German, Cornwall Council's Leader 

Cornwall Council and Volunteer Cornwall are now reminding vulnerable people both on and not on the shielding list, and those who are not sure, to follow these steps to ensure they get the help they need:

1. What to do if shielding:

  • As soon as you receive a letter advising you are 'high risk' please register by going to www.gov.uk/coronavirus-extremely-vulnerable or calling 0800 0288327, the Government’s dedicated helpline, to confirm receipt of your shielding letter and discuss any help you may need. Please note you have to register for help to get assistance. You may be in touch with friends, family or a support network in your community who can help you to get food and medicine, but you still need to register to ensure that support can be provided should your circumstances change.
  • If you need help collecting medical prescriptions, contact Volunteer Cornwall on 01872 266988 or email requestforhelp@volunteercornwall.org.uk. If you have a complex needs or medical question, contact the Government’s helpline on 0800 0288327 or your GP.
  • As a shielded person you can receive weekly food parcels from the Government if you register and signify that you have no support in place. But if you are not receiving these parcels make sure you have registered atwww.gov.uk/coronavirus-extremely-vulnerable or contact the Council on 0300 1231118 or by emailing covid19@cornwall.gov.uk and state that you are shielding. Together with Volunteer Cornwall, the Council can help if you are vegetarian or have other dietary requirements. 
  • If you are concerned about social isolation, please contact Volunteer Cornwall on 01872 266988 or email requestforhelp@volunteercornwall.org.uk.

2. What to do if you’re unsure if you should be shielding or not:

If you think you should be in the shielded category but have still not received a letter, or you are unsure if you should be shielding or not, please exercise caution and contact your GP for advice. Some shielding letters are still being sent out.

3. What to do if you are not shielding but still need help:

  • If you have not received a letter stating that you should be shielding but are having difficulties getting shopping or medical supplies, please contact Volunteer Cornwall on 01872 266988 or email requestforhelp@volunteercornwall.org.uk.
  • If you have a medical question please contact your GP or consultant.

Cornwall Council and Volunteer Cornwall have already delivered 1,462 food parcels, medication and other support to those people who need assistance.

For more information on support during the pandemic see www.cornwall.gov.uk/coronavirus.

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