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Advice for people who've cancelled holidays to Cornwall

Advice for people who've cancelled holidays to Cornwall

Published by Sarah Yeoman at 10:00am 25th April 2020.

New advice is being issued for people who have postponed holidays to Cornwall and the Isles of Scilly.

“Be flexible and work together to find a solution” is the advice to those whose holiday plans to Cornwall have been affected because of the lockdown and the holiday businesses they are dealing with.

New guidance has been published by Cornwall Council, backed by Visit Cornwall, to help both businesses and holidaymakers through this unprecedented situation. 

The guidance says that postponing rather than cancelling your holiday is a great option for everyone involved to consider.

Talking directly to your holiday accommodation provider as soon as possible is often the best way to work out a solution that suits you both.  

But there will be instances where customers will have a good reason why they won’t be able to postpone their visit to an alternative date.

Here's the guide on what you should do if you need to cancel.:


  • ·Check any terms and conditions relating to your booking. Do they say that you will be refunded in situations where cancellation occurs due to ‘force majeure’ (i.e. major unforeseen events outside of either party’s control)? If so, then contact the accommodation provider to request a refund and follow their processes.   


  • If you have travel insurance, check the small print to see if your booking is covered. If it is, contact your insurer to register a claim.  


  • If your accommodation booking was over £100 and you paid some or all of the amount by credit card, you may be able claim through your credit card company. Contact your credit card provider to register a claim.   


  • If you still can’t get a refund and you have no other means of getting your money back, then you may consider issuing a claim via the county court, under the Law Reform (Frustrated Contracts) Act 1943. This contains a statutory entitlement to a refund for any contract that has “become impossible of performance or been otherwise frustrated”.  
children holiday beach

“We are hearing that many people who have booked accommodation directly with holiday businesses have agreed that, rather than cancel their intended visit which was due to have taken place during the lockdown period, they will change dates or keep the booking open until the current lockdown is lifted.

“These voluntary arrangements show that many customers are keen to have a holiday in Cornwall to look forward to once the current restrictions are lifted.  By being flexible they have in-turn helped those businesses who are affected due to the financial impact of the current situation.”  

“Holiday accommodation businesses value their customers so will be working with them to give them the best possible service, but things may take a bit longer than usual to sort out because of the unprecedented situation we all find ourselves in.”  

Cornwall Council cabinet portfolio holder for Environment and Public Protection, Rob Nolan

If you do still need further advice or information about cancelling a booking due to Covid-19 please call the Citizens Advice Consumer Service on 0808 223 1133 or contact Cornwall Council Trading Standards at businesscompliance@cornwall.gov.uk  

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