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Covid-19: Cornish woman claims she's not allowed her test results

Covid-19: Cornish woman claims she's not allowed her test results

Published by Sarah Yeoman at 8:35am 30th April 2020. (Updated at 10:08am 30th April 2020)

Written by Richard Whitehouse, Local Democracy Reporter

A woman from Cornwall says she feels violated after getting a government provided coronavrius test but told that she is not allowed to have the results.

The lady from the Helston area – who did not want to be identified – said she wanted people to know that key workers would not be able to get their test results.

Her family had registered for the tests after her partner started showing Covid-19 symptoms – as her daughter works in a supermarket they were eligible for the tests.

They drove to Plymouth barracks on Monday where they underwent the swab tests while sat in their car.

Once the swabs were taken they were given cards and told that they would need to register them online the same day or they would expire.

On their return home they attempted to register online but kept receiving error messages so called the helpline listed on the document.

The lady explained: “We called it and after an hour of being passed from pillar to post we got through and the operator couldn’t understand why we were getting an error message.

“Then she said “hang on a minute, are you a keyworker or a frontline worker?” I explained that my daughter was a keyworker and she said “you will never receive your results”.

“I lost my s*** to this poor, poor woman on the phone I said this can’t be right. Then I said to her that this is the government getting their 100,000 tests done – she didn’t reply.”

She added: “At no point when my daughter registered or on any of the information we were given did it state that we would not get our results.

“I feel I have been violated. When I was on the phone my partner took the phone and spoke to the operator and asked that as we would not get our results if all our information and our swabs could be removed – they said no. If we are not allowed the results then why should the government have that information?”

The woman said she wanted to make sure that other people are aware that if they are key workers they will not get their test results.

“Why should any other person be subject to this? The Government has taken swabs from us, they have our email addresses, our mobile numbers – it’s just not right.

“We have been watching over the last three months as the government just makes it up as they go along and now they have this testing just so they can stand in their press conferences and say they have reached their target.”

The Department of Health and Social Care has been asked to comment but has not yet responded.

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