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NHS 111 calls in Cornwall increase as pressure eases on health service

NHS 111 calls in Cornwall increase as pressure eases on health service

Published by Sarah Yeoman at 10:00am 28th June 2020.

It has been revealed that calls to NHS 111 in Cornwall have increased as pressure eases on health service.

More calls were made to the NHS 111 service in the Duchy last month, new figures show.

But health think tank the Nuffield Trust says the data suggests pressure on the NHS is easing across England, despite the volume of calls remaining higher than usual.

NHS England data shows the Cornwall 111 helpline received 15,560 calls in May.

This was 10% more than it received in April, but 2% less than in May 2019.

The proportion of calls answered within 60 seconds meanwhile rose from 47% to 79% between April and May.

Calls to helplines across England dropped slightly to 1.6 million in May, compared to 1.7 million in April, but demand was 12% higher than in the same month last year.

doctor health

Sarah Scobie, the Nuffield Trust’s deputy director of research, said the value of digital services such as NHS 111 had become clear during the Covid-19 pandemic.

“The increase in calls coupled with the dramatic falls in GP appointments and people turning up at accident and emergency units show how important digital services have become to help people access care.

“People are continuing to make careful choices about how they access the NHS. As the NHS looks to resume more services, it will need to continue developing remote services to support traditional face-to-face care where possible.”

Sarah Scobie, Nuffield Trust

New research commissioned by the Health Foundation charity revealed 47% of people said they would feel uncomfortable using their local hospital if they needed to in May, with the majority of them concerned about exposure to coronavirus.

"The Government and the NHS must work together to ensure people can use health services without putting themselves at increased risk of catching the virus.

“Adequate supplies of PPE, reliable testing, and a track and trace system that is fit for purpose are absolutely vital as the NHS starts to get services back up and running.

“This will be essential in reassuring the public that the NHS is a safe place for them to get the care they need."

Tim Gardner, Health Foundation


Separate figures show NHS 111 services in the NHS Kernow CCG area have seen a huge drop in the average number of coronavirus symptoms being reported daily.

Between March 18th and May 18th, there was a daily average of 362 cases.

However, NHS Digital said this may have been an overestimate as symptoms of coronavirus overlap with those of other infections, such as colds and flu.

It said a more accurate diagnosis has been achieved since then, with the daily average in the area falling to just 72 between May 19th and June 9th.

An NHS spokesman said the 111 online and phone systems have played a key role in the health service’s response to the most significant challenge in its history.

"It is to be expected that calls and online checks by members of the public will fall as we pass through the first peak of the virus, but 111 should continue to be the first port of call for urgent health needs.

“Its trained staff, supported by nurses and GPs, can now book you a slot at your local pharmacist, GP, or Urgent Treatment Centre, so you or your family can get the right care in the safest and most convenient way.”

NHS 111 spokesperson

You can find all the source data here and here.

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