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Cornish adventure park reveals plans for reopening

Cornish adventure park reveals plans for reopening

Published by Sarah Yeoman at 7:12am 2nd July 2020.

An adventure park in Cornwall tells Pirate FM it is vital that they have a good summer, as they get set to reopen to the public.

Camel Creek, near Wadebridge, is reopening to annual pass holders on the 4th July and to the general public from the 11th July.

Bosses are estimating that they will be able to operate at 30% capacity, with the absolute maximum number of customers being 2,500 at one time.

The family attraction says the industry as a whole has lost nearly half of its annual income so far this year, and it would have been a "disaster" if they couldn't reopen.

A range of new social distancing and safety measures are being put in place at the park to help keep visitors and staff safe and well.

"To do social distancing on the theme park is not an easy thing to achieve, we have got operation procedures that have been reviewed, so family members or the same household will be able to ride together, if they are not from the same household we will have to stagger the ride loading.

"Our staff will be checked for body temperature prior to starting their shift, as will every guest at the park, clearly guests will understand that it is for their safety and we are doing everything we can to make sure they enjoy their day out while in a safe environment."

Alexis Camelin, Operation Director at Camel Creek

Camel Creek

What changes to expect at Camel Creek:

Cleaning, Cleaning & More Cleaning:

They have increased the size of their cleaning team and introduced enhanced cleaning measures throughout the day, which seek to disinfect high-frequency touch points, such as tables, chairs, counters, ride restraints, door handles and more.

More Locations for Clean Hands:

They have introduced a large number of hygiene stations/hand sanitizer dispensers around the Adventure Park for guests to use.

More Signage than usual:

You will notice new information signage around the Park that includes key safety messages and instructions on staying safe and the well-being of yourself and our other guests, so please keep an eye out!

Extra Checks Required:

  • Non-invasive temperature checks are required for all guests, including children, and our team employees before entering the park
  • Families or parties that include persons with an elevated temperature (at 37.5º C or above) will not be admitted

Wearing Masks:

Customers wearing masks is optional, please maintain your social distance from other families at all times.

All staff working close to customers are required to wear face coverings for the duration of their shift on park, except:

  • Those with health conditions and/or a doctors note
  • Those who are working behind protective screens
  • Staff that are not customer to customer facing (such as maintenance)

For more information on these guidelines, visit: https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home

Social Distancing & Leaving Room to Play:

  • They have introduced new measures to encourage and maintain social distancing within the attraction queues and other areas around the Park
  • Clear markers have been installed throughout our Park to help guests keep six (6) feet of distance between groups
  • The teams on park will also monitor the queues to ensure that social distancing is being maintained
  • They will also be practicing social distancing on the attractions which will include empty rows and/or leaving empty seats between guests on rides
  • They have also introduced new arrangements to maintain social distancing in the dining areas
  • Tables and chairs have been rearranged to ensure distance between seated parties and outdoor seating is also available throughout the Park

Some Locations are off-limits:

Unfortunately due to not being able to operate safely, or due to the government guidelines, Camel Creek will not be able to open certain areas, such as the indoor play area. Please understand that this is done to protect you, guests and nothing more.

Our Safety Becomes Yours:

To keep our Team Members safe so they can help keep you and your family safe, the team have installed new hygiene screens at many of the service counters to help physically separate guests from employees, introduced new Personal Protective Equipment (PPE) requirements that include face masks, disposable gloves, hygiene guidelines, training and more.

You can find out more here.

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