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Transport services to Cornwall increase due to surge in demand

Transport services to Cornwall increase due to surge in demand

Published by Sarah Yeoman at 11:31am 13th July 2020.

Photos: Shaun Fellows / Shine Pix ltd

High demand for post Covid-19 travel to and from Cornwall has triggered an increase in transport services.

Coach operator National Express has responded to booking enquiries by making significant additions to its timetable, just two weeks after getting back on the road.

From Monday 13th July, 12 new services will be introduced, 9 will increase their frequency and just over 40 new stops will be added to the national network of scheduled coach services. 

The 504 will now start to run two daily services from Penzance into London via locations including Plymouth, Newquay, Truro and Falmouth and one in the opposite direction; and the 404 and 406 services will offer an overnight option to the capital.

national express coronavirus

“After a three month suspension our iconic white fleet restarted services on 1 July, running at a reduced frequency with a focus on major towns and cities.

“Overall demand and bookings have been really positive and the level of requests for travel to and from Cornwall meant we decided to add to our timetable sooner than anticipated.”

“We’re working hard to quickly add to our timetable so more people can enjoy the summer safely. 

“Journey requests are being monitored and we’ve added a short survey on our website to capture the information. We will use this to help make decisions as we continue to add new services and increase frequency on existing routes.”

Chris Hardy, managing director of National Express UK Coach

national express coronavirus

Additional data from National Express has revealed an insight into post-Covid travel behaviour including:

  • A switch from spontaneous travel to more planning ahead and purchasing in advance with less customers buying tickets on the day of travel
  • An increased expectation of flexible booking 

“As restrictions are relaxed and the country starts to adjust to the ‘new normal’, these changes in behaviour aren’t surprising. 

“Our significant covid-secure measures including reduced capacity, temperature screening and additional air conditioning filters, allow customers to travel in confidence. And we’ve also introduced the option to amend the date, time and journey origin and destination free of charge if circumstances change.

“It’s great to be back on the road and playing our part in getting the country safely moving again by providing a safe option for those who have no alternative to public transport.”

Chris Hardy, managing director of National Express UK Coach

national express coronavirus

What safety measures will be in place?

  • Enhanced cleaning regimes in line with Government and industry recommendations will be in place in stations and on coaches, including regular aerosol based disinfection with a high performance antiviral solution - sometimes called ‘fogging’.
  • An additional filter using three types of technology, including UVC radiation to reduce bacteria and corona type viruses, and a PM2.5 filter to improve air quality; has been installed on the air conditioning systems of all coaches.
  • Social distancing in coach stations and on vehicles with the maximum capacity of all coaches limited to 50%. Passengers will be asked to fill vehicles from the back and empty from the front and only sit in window seats with aisle seats blocked off.
  • Temperature screening of customers before allowing travel. Anyone with a high temperature reading (over 38𝇈) will not be allowed to travel and given a full refund.
  • Protective screens on vehicles and in coach stations along with gloves, masks and visors and a supply of hand sanitiser for all drivers and customer service teams, backed up with covid-19 training.
  • A requirement for customers to provide and wear face coverings, preferably a face mask, when in coach stations and travelling on vehicles, in line with Government guidelines.

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