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27 'no shows' in one day at celebrity chef's pub in Cornwall

27 'no shows' in one day at celebrity chef's pub in Cornwall

Published by Sarah Yeoman at 6:59am 16th July 2020. (Updated at 8:56am 16th July 2020)

A celebrity chef who runs a number of restaurants in Cornwall has shared his disappointment after 27 customers failed to show up, in just one day.

Michelin-starred chef Paul Ainsworth wrote an emotional post on Instagram about the "real cost" of no-shows after The Mariners pub in Rock suffered an underwhelming night.

Just days before, fellow Michelin-starred chef Tom Kerridge wrote a similar post criticising dozens of people who failed to turn up after booking at his restaurant over the weekend.

It comes as the hospitality business battles to keep afloat during the pandemic.

Many pubs, hotels and restaurants have been unable to open even after the coronavirus lockdown easing, and all have had to make significant changes to adhere to social distancing rules.

There are fears many might not survive the pandemic, as the new rules have reduced customer numbers by up to two thirds and costs are rising.

View this post on Instagram

Just received this text message from our General Manager this evening. . After all the awareness generated these last couple of days and inspired by @cheftomkerridge I can’t believe I’ve just got this message from @paul_dodd14 @marinersinrock After the efforts our teams have put in to making our restaurants a safe environment and the money Emma and I have spent to make it possible. Disappointed doesn’t even cut it! To those 27 people who thought it was ok not to show tonight and that no one would miss you. You are very wrong. We were ready for you. The restaurant rota had been written for you. The team were waiting to welcome and take care of you. Such a shame you thought this was an ok thing to do. We currently employ a 132 family members, we haven’t made one single redundancy, these people rely on Emma and I to pay their mortgages, rents, bills and many of them are the sole income earners for their families. So the number of people you are affecting is far greater than the 132 employed. . I believe education is the route to many big issues in life and this has been an issue in hospitality for a very long time. Hopefully this post can help, even if one person reads this and thinks, I’m actually that person, then that’s a start. This post is insight to the real cost of a NO SHOW. . Thank you for reading . Paul & Emma.

A post shared by Paul Ainsworth (@paulainsw6rth) on

Ainsworth said he "couldn't believe" he had still seen so many no-shows after the "awareness generated" by Kerridge's earlier post.

"After the efforts our teams have put in to making our restaurants a safe environment and the money Emma and I have spent to make it possible. Disappointed doesn't even cut it!

"To those 27 people who thought it was ok not to show tonight and that no one would miss you. You are very wrong. We were ready for you.

"The restaurant rota had been written for you. The team were waiting to welcome and take care of you. Such a shame you thought this was an ok thing to do."

Paul Ainsworth

The restaurateur said he currently employs 132 people and has not made any redundancies so far.

"These people rely on Emma and I to pay their mortgages, rents, bills and many of them are the sole income earners for their families. So the number of people you are affecting is far greater than the 132 employed,"  he said.

Ainsworth added: "This post is insight to the real cost of a NO SHOW."

Other high-profile chefs rushed to support him, including Great British Bake Off winner Candice Brown, who said: "What is wrong with people? Don't they get it?"

The government has taken a number of steps to help the hospitality industry, including reducing VAT from 20% to 5% across pubs, cafes, hotels and restaurants between 15 July and 12 January.

Chancellor Rishi Sunak also launched the "Eat Out to Help Out" scheme which gives customers vouchers to use at participating restaurants on Mondays to Wednesdays.

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