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Investigation Launched into Care at Treliske

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3:44pm 9th November 2011
(Updated 3:44pm 9th November 2011)

The daughter of a Newquay cancer patient says her death at Treliske was "completely unnecessary."

A report by the Patients Association claims worries about Mavis Morris were ignored. In her account of the care her mother received at the Royal Cornwall Hospital her daughter Julie Norfolk says she was told treatment could be withdrawn unless she made more of an effort to eat.

Caroline Hacker from the charity said the story chimed with the experiences of other older patients from across the country, "What we hear time and again is that patients are not being communicated with with compassion, they are not being helped with eating and they are not having pain effectively relieved while they are in hospitals."

Christine Rashliegh is head of nursing at the Royal Cornwall Hospital.

She says bosses are offering to meet with Mavis Morris's family: "We had received a complaint into the organisation on the seventeenth of October about the same case. For it to be included in the Patients Association report is hugely disappointing, because at this point in time we haven't had the opportunity to investigate thoroughly."

Christine adds, "The important thing for our hospital is that we get to the route cause of the issues that have been raised, so that we do know whether or not there are deficiencies in the care we provide."

The hospital has launched a full investigation into the claims. Chief Executive, Lezli Boswell said, "I am sorry that Mrs Norfolk felt that her mother's care did not reach the high standard that we aim to provide to all of our patients and for the upset this has clearly caused. Every one of our patients has the right to be treated with a professional standard of care. I have only recently been made aware of the issues raised by Mrs Norfolk and an investigation is now underway.

"We take every complaint about our services very seriously and each one is subject to a thorough investigation to establish the facts and ensure we learn from the experiences of patients, their family and carers. I would be happy to meet with Mrs Norfolk and her family once our internal investigation is complete."

3:44pm 9th November 2011

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