Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

New Inquiry Into Out Of Hours Doctors Service

news-logo.jpg
Submit this page to redditDelicious

11:26am 21st July 2012

Two fresh investigations are being launched into Cornwall's out of hours doctors.

One will look at care standards, after a report revealed some were working 13 hour shifts or did not have proper training.

Another will focus on why call-out records were changed.

When the Primary Care Trust carried out an earlier audit, it had said that could not happen.

Serco boss Paul Forden says there is always a good reason: "If a patient is due to go to a clinic at 7 o'clock in the evening and they arrive at 9pm, what we do is we say to the PCT, there are two reports here; one shows the due time, which was 7 o'clock, and the other shows the actual time of arrival.

"What we don't do is double-check every single piece of data because I'd employ an army of administrators. So what we do is where we believe there are potential inaccuracies, we will then look and say, actually, was that the correct thing to do?"

The Primary Care Trust insists it will get to the bottom of why the changes were missed, adding that the CQC were directed to look at specific call records by the members of staff who contacted them, whereas its audit relied on random sampling.

Medical Director Dr Shelagh McCormick said: "We need to understand what's happened here and at the moment this is unexplained. I think until we've understood it, it's difficult to comment any further on that. Obviously we will be working to assure ourselves and to assue the public that this in no way compromises patient safety.

"We want to work with Serco to help improve any issues that have been found. We had already started that process when we first became aware that there were some problems. We intend to use the CQC report as a jumping off point so that we can improve the service".

11:26am 21st July 2012

Share This Story

Submit this page to redditDelicious
Suggested articles
speed camera

WATCH: New speeding rules hit Cornwall

We could now be fined a lot more money...

hayle loggans crash clive oxley

Seven cars caught in two crashes within hours

And it caused chaos on the A30 in west Cornwall

Most read
dobwalls fire 1

PHOTOS: Firefighters battle huge scrapyard blaze

Crews expect operation to continue 'well into Friday'

castle drive

Driver jailed after fatal crash

A 16-year-old girl died in Falmouth

Top articles

Children offered sweets by strangers in Cornwall

Cornwall News: See the advice videos police want parents to watch

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

EU 'to pave way for united Ireland membership' at Brexit summit

National News: EU leaders are set to pave the way for automatic membership for Northern Ireland if it decides to reunify with Ireland in the wake of Brexit.

UPDATE: Body found on popular Cornish beach

Cornwall News: Police say death at Watergate Bay 'isn't suspicious'

Liam Gallagher threatens 'war' with Damon Albarn and brother Noel

Showbiz News: Liam Gallagher has threatened to reignite a "war" with Damon Albarn and his brother Noel for collaborating on a new Gorillaz album.

Wife and child of British IS suspect Stefan Aristidou face deportation

World News: Turkish authorities say they will deport the wife and young child of a British IS suspect held in Turkey.

Joshua v Klitschko boxing match: 'The best man will win'

Sports News: Anthony Joshua says he is "ferocious, hungry and determined" as he prepares to face Wladimir Klitschko at Wembley on Saturday.

'Muddy' men's jeans on sale for £330 at Nordstrom in US

Strange News: US clothing chain Nordstrom has launched a line of 'dirty' jeans which come with a 'crackled, caked-on muddy coating'.

Newer article

Cornish Pilot Killed in Aircraft Crash

Cornwall News: Tributes paid to Andrew Stillwell-Cox from St Austell

Older article

Anger Over South Crofty Claims

Cornwall News: Claims that reopening the mine could damage Cornwall's Mining World Heritage Site are rejected

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.