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2:23pm 18th January 2013
Helston locals claim their post is not being delivered, because pigeon droppings are making the path outside their homes too slippy.
Heather Rogers says service has been sporadic for decades because birds living on nearby buildings are making the steep pavement a hazard.
She told Pirate FM it has led to missed bill payments and means she has to go to the local delivery office to collect her mail.
Royal Mail suspended deliveries to Wheelbarrow Lane in the Autumn.
Spokesperson Val Bodden said:
"We suspended delivery to two addresses in Wheelbarrow Lane, Helston, in October 2012, because the postman delivering there reported broken glass and a slippery, slimy surface on the path in the narrow alleyway. We informed the customers of the suspension and told them we would be contacting the local authority to request cleaning work be carried out in the alleyway. We advised the customers that we would hold their mail for collection in the local delivery office, about 500 yards away from their properties, at Helston Delivery Office, 28-30 Coinagehall Street, Helston, until the pathway was made safe. This was completed about three weeks later by the council and deliveries were resumed at this time.
"The safety and welfare of our staff is paramount and we only suspend deliveries if the safety of our postmen and women is at risk. Royal Mail delivers to almost 29 million addresses across the UK and our postmen and women go out in all weather conditions including wind, rain, snow and ice, so it is always a last resort if we decide not to deliver to a specific address or addresses."
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