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Cornwall's Emergency Healthcare Labelled "Confusing"

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8:01am 14th April 2013

Cornwall's emergency healthcare's labelled "confusing" by the new man in charge of looking after us.

Colin Philip from Kernow Clinical Commissioning says there are seven different places patients can turn to for help.

But he is worried it is not always clear which is the right one.

He said: "The reality is that far too many people pitch up to the emergency department at Treliske, wait for hours and they need not have been there. Indeed, in many cases that's wrong place because that's designed for real emergencies not for I guess, the lighter end of emergency care where there's plenty of other places.

"Depending upon what you've heard, what you've read, you could call one of seven places or go to one of seven places at any one time. Pretty confusing for people, since all of those seven are actually doing something slightly different. And I guess that's my point about integration, let's look at this from a patient's perspective."

8:01am 14th April 2013

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