Pirate FM News

Keep up to date with the latest news delivered direct to your Inbox.

Treliske Patient Satisfaction Revealed

news-health.jpg
Delicious Submit this page to reddit

6:26pm 16th April 2013

Feeling that there are enough nurses is among the lowest scores on a satisfaction survey carried out at Treliske.

Patients gave the Royal Cornwall 6.7/10 for that and 6.4 for delays in being discharged.

Being asked about the quality of their care scored 1/10.

The survey, carried out by the Care Quality Commission, also found the Royal Cornwall's scores for privacy in A&E and the availability of hand wash gels were worse than other trusts across the UK.

Overall, Treliske is in line with the rest of the country.

The hospital released this statement: "Shorter waiting times are among the improvements recognised in the latest survey of inpatients at the Royal Cornwall Hospitals Trust.

Results from the survey carried out during the autumn/winter 2012 reveal patients gave more positive responses in just under two thirds (63 percent) of questions asked.

RCHT Nurse Executive, Andrew MacCallum said: "This year's results are showing steady improvement since the survey carried out in 2011, reversing the fall in satisfaction that had been seen. This is a good sign patients feel we are focussing on the aspects of care that matter to them most and which also link to the key elements of our CARE campaign."

RCHT has among the shortest waiting times for surgery in the NHS South region and this has been reflected by the significant increase in the number of patients who said they were satisfied with the time they waited for admission.  The survey also shows more patients felt there were enough nurses on duty to care for them.

Other areas seeing a marked increase in satisfaction were around privacy and dignity when discussing treatment or being examined (with the exception of the Emergency Department) and in the number of patients saying they had received copies of correspondence between their hospital specialist and their GP.

The majority of responses for RCHT show patients rating their satisfaction as about the same as other acute hospitals around the country.  Overall the scores are better than in 2011 but there are some areas where there is more obvious room for improvement, including the perception of the availability of hand gels.

Andrew said, "The lack of privacy in the Emergency Department has been a problem and whilst patients are generally satisfied with their care, we know the environment isn't ideal. This is something we are already working on. The major scheme to expand the department is well-underway and when completed will have a significant impact on patient privacy and dignity."
 
The survey results will be used to identify areas for further improvement over the coming months.

6:26pm 16th April 2013

Share This Story

Delicious Submit this page to reddit
Suggested articles
dentist

More Cornish patients need an NHS dentist

Figures show over 15k are on the waiting list

Health and Wellbeing Show

Swab left inside patient at Treliske

An investigation is underway after the 'never event'

Most read
a390 crash

Woman dies after crash near St Austell

A car hit others at a garage forecourt on the A390

police tape 3

Casualties cut free after Cornwall crash

One was treated at the scene near Bodmin

Top articles

Man charged with attempted murder

Cornwall News: A woman was taken to hospital from Redruth

Pirate FM Cornwall News Update - 7th January 2016

Cornwall Video News: Officials say they’re holding talks to find new jobs for hundreds of workers in Bodmin.

Charlotte Church reveals she has lost her baby

National News: Charlotte Church has announced on Twitter that she has lost her unborn baby.

UPDATE: Body found on popular Cornish beach

Cornwall News: Police say death at Watergate Bay 'isn't suspicious'

Charlotte Church reveals she has lost her baby

Showbiz News: Charlotte Church has announced on Twitter that she has lost her unborn baby.

Philando Castile: Family of black man shot dead by police get $3m payout

World News: The family of Philando Castile, a black motorist shot dead by a police officer in the US last year, has been given a $3m settlement.

Frank de Boer named as new manager of Crystal Palace

Sports News: Frank de Boer has been appointed Crystal Palace manager on a three-year contract.

Top South African ultra-marathon runner Bruce Fordyce robbed of trainers at gunpoint

Strange News: A top South African athlete has been mugged at gunpoint while out on his morning run.

Newer article

Cornwall Remembers Margaret Thatcher

Cornwall News: A Seaman from Culdrose is among those to carry coffin

Older article

Incinerator Bill Rises Another £7m

Cornwall News: Delays to controversial incinerator in St Dennis is set to cost Cornwall Council another £7m

Cornwall's Pirate FMPirate Extra Footer LogoEscape to Cornwall radioLoveCornwall.com - The Cornish Business DirectoryPirate Education and Training

 

© Copyright Pirate FM

Pirate FM cannot be held responsible for the content of external links.