Pet care and supplies in Cornwall during lockdown

6 minute read
Pet care and supplies in Cornwall during lockdown

Published at 10:31am 20th April 2020. (Updated at 11:37am 21st April 2020)

All veterinary practices have had to reduce face-to-face contact on government advice.

This means switching to providing emergency care only (in person); fulfilment of urgent prescriptions; and maintaining the food supply chain.

But what does this mean for you?

Your pets are a big part of your life, and can offer great comfort in the current climate, exercising taking the dog for a walk, having company if alone or self-isolating, or simply just having them as valued member of the family.

Here’s the latest updates from a select number veterinary practices if you need help or advice if they become ill or have an injury.


Penmellyn Vets Logo

Penmellyn Vets

Penmellyn Vets is presently open for emergencies and the following services – Video/Telephone Consultations, Medication, Food, Vaccinations as advised by your vet, Flea/Worm Treatments. Their main hospital in St Columb is staffed for emergencies and the following branch surgeries are providing telephone assistance where needed – Newquay, St Austell, Pool and Bodmin. They are following the advice of the Royal College of Veterinary Surgeons on which services they can provide and hope to increase these over the coming weeks. They are compiling a list of clients awaiting vaccinations so if you would like to be added please email –

If you have any other concerns you can phone on 01637 880307 or email their Practice Manager on You can also find updates on Facebook as well as their website


Rock View

Rock View Veterinary Practice  

With practices in Roche and St Dennis they are now doing home deliveries for your pets medication and pet food including Nutriment raw food.

Just telephone the surgery and place your order on 01726 890887.

They have several volunteers who have offered their services to help with deliveries so you don’t have to visit the practice.

In accordance with guideline from the Royal College of Veterinary Surgeons, they are currently seeing emergencies only but are on hand offer help and advice.

To find out more please visit


Hayle vets

Hayle Veterinary Surgery

The surgery has severely reduced staff numbers, so please bear with them and understand that everything takes more time.

If you have an emergency call the surgery number for assistance 01736 754111.

Certain cases will be dealt with via telephone and you may be asked to pay for a telemedicine consultation.

Medication can be organised for collection, delivery or via post depending on the circumstances.

Appointments are currently not being booked. Please follow their Facebook posts for further updates.

Flea and worming requests can be made through their online ordering page on their website and will be posted out.

For prescription diets and medicines - please follow the online ordering system through their website and if your request is urgent then state this next to your name in capitals – URGENT. Orders will be processed as quickly as possible. Please do not phone the emergency vet for prescriptions, flea or worming control.

The surgery says:“Thank you all for your ongoing support and understanding during this difficult time. Stay home, stay safe, and together we will get through this”


St Clement

St Clements

They are working hard to keep the practice running and their service is open for our clients and their pets.

They are the following very strict regulations in place.

This includes: No routine appointments - they are unable to see any non-urgent appointments at this time.

Please contact the on call vet (by calling the Truro number 01872 223400 and following the instructions) for advice on whether your pet should be seen.

All medications must be pre ordered, and appointments pre booked on the approval of the vet.

Please DO NOT just arrive at the practice without prior notice.

Reduced opening hours to reduce face to face contact, to protect both their staff and the public.

They will be open 8am-11am Mon-Fri for collection of pre-ordered medications and essential appointments only. Appointments seen outside of the 8am-11am consulting block will incur an out of hours call out fee.

They are also only working from their Truro practice at the moment. Perranporth and St Agnes are closed for the time being.

Visit or call 01872 223400

Cornwall Animal Hospital

Cornwall Animal Hospital

Much like the other surgeries around Cornwall they have had to change the way they work which can be found online at

However as a charity, they rely on kind donations to enable them to provide excellent veterinary services to pets in Cornwall.

The money you donate to them allows them to buy up to date essential equipment for the animal hospital. With money they have raised from past events and legacies, they have been fortunate enough to be able to carry out hospital renovations, with a new operating theatre and two recovery rooms for inpatients.

With further donations they will be able to keep the service need up to date.

Please don’t visit or send donations in the post but if you can and are able to, please visit their Just giving page

Pets at Home

Pets at Home

They’ve made changes in-store to help with social distancing, please always respect a 2 metre distance from others.

At busy times they are limiting the number of customers in store and they are only accepting card payments.

To save stock piling food for your pets, their stores are open and they’ve got plenty of stock.

Their online shop is open and taking your orders, although please allow a little longer for your delivery.

They have put sensible purchase limits on some products to make sure there is enough for everyone.

Their Grooming Salons are currently closed, as colleagues work together to supply your essential items.

As a thank you to NHS employees at this time they are giving 10% off their shop.

They’ve also created a special shopping hour on Tuesdays, Thursdays and Saturdays between 8-9am and at all other times there is a priority checkout.

To help the vulnerable shop safely, they have a special shopping hour on Mondays, Wednesdays and Fridays between 8-9am.

Please visit to keep up to date with latest news and also for their veterinary services


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