Terms and Conditions of Voucher Club Membership

Terms and Conditions

Please review terms additional to these here: http://www.ukrd.com/creditcardcharge.php.


1 Application

These Terms and Conditions apply to the relationship between UKRD Group Ltd, its subsidiaries and customers

2 Definitions

2.1 Commercial Partner means any individual, company, subsidiary or other entity that UKRD Group Ltd, its subsiduaries and associated companies have a commercial relationship.

2.2 Contract means the agreement made between UKRD Group Ltd its subsiduaries and associated businesses and the Customer when the Customer completes the online purchase of Vouchers.

2.3 A Customer is a person who purchases a Voucher online through UKRD Group Ltd, a subsiduary of or an associated business.

2.4 UKRD Group Ltd means UKRD Group Ltd its subsibuaries, associated businesses and commercially connected organisations, a company registered in England with company number 2725453 and who's registered office is Carn Brea Studios, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ using VAT registration number 733389907.

2.5 Purchase Price is the price of the Voucher as stated on the UKRD Group Ltd radio stations website's voucher scheme.

2.6 Service Provider means the entity providing the service from which the Voucher has been purchased (UKRD Group Ltd its subsiduary's and associated businesses).

2.7 Voucher means the voucher purchased online via a UKRD Group Ltd radio station website voucher scheme by the Customer.

2.8 Voucher Scheme (or local title given to promotion for example, but not limited to: Voucher Scheme, Voucher Club, Diners Club, Discount Dining, Posh Nosh, Pub Grub) means the operation of UKRD Group Ltd designated to the delivery of vouchers through radio station websites

2.9 Words used in the singular shall include the plural and visa versa.

3 Conditions of Purchase

3.1 The Customer is required to make his or her purchase of the voucher via the UKRD Group Ltd radio station website and radiovouchers.com and to follow the instructions therein to complete their purchase of the Voucher.

3.2 Once the Customer has completed the online process, he or she shall have entered a legally binding Contract with UKRD Group Ltd, its subsidiaries and suppliers and shall thus be bound by these Terms and Conditions.

4 Conditions of Payment

4.1 Payment for the Voucher must be performed by the Customer only by accepted credit or debit card as instructed online.

4.2 Payment of the Purchase Price is made online and must be completed prior to UKRD Group Ltd processing the Customer's order.

5 Reservation of Proprietary Rights

The Voucher will remain the property of UKRD Group Ltd until the Voucher has been paid for in full and received by the Customer.

6 Delivery

6.1 The Voucher will be made available electronically to the Customer until redeemed through the account setup when purchasing the voucher.

6.2 UKRD Group Ltd reserves its right to refuse to accept orders from outside of the United Kingdom.

6.3 In the event that the Voucher is not printed or the unique voucher code is not recorded by the Customer, UKRD Group Ltd may, but is not obliged to honour the Voucher past the end of the promotion or if the terms and conditions of that voucher invalidate it.

6.4 Should a voucher be destroyed or misprinted then UKRD Group Ltd will re-issue the voucher to the customers account. Please contact us for more information.

6.5 In any event that multiple vouchers exist then the first voucher to be presented to the restaurant will be accepted regardless of whom made the payment. Multiple vouchers are regarded as invalid.

7 Termination of the Contract

UKRD Group Ltd may refuse to complete a Customer's order in certain circumstances which include, but are not limited to;
  i. typing errors on the part of the Customer;
  ii. where the Customer has any outstanding liabilities to UKRD Group Ltd;
  iii. where the Customer has failed to pay the Purchase Price or any other fees due by them; or
  iv. where the Voucher is no longer available.

8 Refund Policy

Once purchased, vouchers cannot be transferred, exchanged, refunded or returned.

8.1 Should an establishment cease trading within the validity period then a refund will be issued. The Customer can obtain a refund by writing to and including a copy of the voucher to; Tom Probst, UKRD Group Ltd, Carn Brea Studios, Barncoose Industrial Estate, Redruth Cornwall TR15 3RQ.

8.2 Should an establishment withdraw its participation during the validity period then a refund will be offered to the customer. The customer can obtain a refund as per highlighted in point 8.1.

8.3 Refunds can only be granted under the follwoing conditions:

  i. To the individual who purchased the Voucher;
  ii. To the same credit or debit card the Voucher was purchased on; and
  iii. Refunds cannot be given once a booking has been made, nor on expired vouchers.

8.3 Refunds cannot be given under any other circumstances.

9 Guarantee and Liability

9.1 UKRD Group Ltd's liability is hereby limited to the value of the Voucher.

9.2 UKRD Group Ltd is not responsible for the performance of the Service Provider and does not guarantee warrant or endorse the performance Service Provider.

9.3 Should the Customer not be satisfied with the performance of Service Provider, the Customer may direct their complaint to UKRD Group Ltd, by contacting UKRD Group Ltd in the manner prescribed in clause 8.1. UKRD Group Ltd shall thereafter take all reasonable steps to investigate the Customer's complaint, but are not obliged to take any further steps.

10 Data Protection

10.1 UKRD Group Ltd shall at all times comply with the provisions of the Data Protection Act.

10.2 The Customer states his or her consent for the use of Customer data for advertising purposes by UKRD Group Ltd and the transfer of this data to the Commercial Partners of UKRD Group Ltd when completing the order of the Voucher online.

10.3 By accepting these Terms and Conditions, UKRD Group Ltd and their Commercial Partners may contact the Customer with information about products, services and special offers we feel the customer maybe interested in.

10.4 The Customer's right to revoke permission to collect, save and use their data is possible by writing to the designated data controller: Tom Probst, UKRD Group Ltd, Carn Brea Studios, Barncoose Industrial Estate, Redruth Cornwall TR15 3RQ. Please note you will be charged an administration fee of £10.

11 Governing Law and Jurisdiction

11.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales.

11.2 The courts of England and Wales shall have nonexclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.

12 Severance

12.1 You agree to settle any dispute or claim amicably.

12.2 Should any provision of these Terms and Conditions be found by any court or other competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extend required, be deemed not to form part of these Terms and Conditions and the validity and enforceability of the other provisions of these Terms and Conditions shall not be affected.

13 Amendments/Variations

You agree that UKRD Group Ltd may change or alter these terms and conditions without notice at anytime.